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ALORICA MAKATI City - be a top-notch Call Center Agent

Company:
ALORICA
Location:
Makati, National Capital Region, Philippines
Posted:
November 12, 2018

Description:

ALORICA Inc.

We’re a company that does one thing we make lives better… one interaction at a time for our clients, customers, colleagues and communities.

At ALORICA we care about our employees, and we strive to create amazing workplace environments in which they feel appreciated. You can build your career with us and discover an extended multinational family of awesome co-workers. Our teams work in the latest state-of-the-art facilities housed on secure campuses and feature lounges, fitness centers, sleeping quarters and 24-hour medical clinics. In the Philippines, we operate 17 sites in 12 cities and we’re continuing to expand, and we like you to grow with us!

SKILL SET/JOB RESPONSIBILITIES:

• Communicate with customers in a courteous, friendly and professional manner using agreed procedures

• Listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Maintain basic knowledge of client products and/or services

BENEFITS:

• very competitive salary

• life and medical insurance

• state of the art facilities

• salary payout every two weeks

• rice allowance*

• recreation areas*

• access to computers for web browsing*

• sleeping lounges*

• gym*

[ * - depending on the site and/or account ]

QUALIFICATIONS:

The best fit for this job is someone who:

• is 18 years old or above

• at least graduated HIGH SCHOOL but reaching college level or finishing a degree is a plus

• is not tied up with his academics; not currently studying nor enrolling next term

• can commit to full time employment

• is fluent in ENGLISH

• has excellent verbal/written communication skills

• can do problem-solving tasks

• is computer literate

• is skilled in using Microsoft Office software

• has typing and data entry skills

• is flexible in adapting to rotational work shifts and days off

For inquiries/submission of your application, please SEND them DIRECTLY to us by clicking the "Apply" button.

Or to fast track your application, IMMEDIATELY TEXT the word "Alorica" with your

• full name

• active mobile numbers

• email address

• educational attainment

• preferred Alorica branch/location

to 0932 848 5490

or 0917 517 6954

and we will contact and assist you without delay.

Thank you.