Customer Solutions Representative

Job Description

Customer Solutions Representative

As a Customer Solutions Representative, you will provide exceptional support to customers while identifying opportunities to enhance service solutions and strengthen customer relationships. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Responsibilities:

Develop and maintain positive customer relationships throughout North America

Manage multiple customer requests and service-related projects simultaneously with a high sense of urgency

Respond to customer inquiries regarding company services, shipments, pricing, and account information

Support existing customer accounts by delivering timely solutions and resolving issues effectively

Use traditional and electronic communication tools to communicate with former, current, and prospective customers

Create quotes and service proposals for company services; collaborate with the team on pricing decisions, supplier selection, and timing

Coordinate with internal teams and carriers to ensure customer expectations are met and service commitments are fulfilled

Deliver customer-focused solutions through effective communication, problem-solving, and negotiation skills

Accurately maintain and update customer information in the company's operating systems

Identify opportunities to improve customer satisfaction, enhance service offerings, and support account growth

Requirements:

Bachelor's degree or equivalent related work or military experience

Proficiency in Microsoft Office

Preferred:

An interest in building a career with a growth-oriented company

Proven ability to resolve customer concerns and deliver solutions with a high sense of urgency

Experience in customer service, account management, customer support, or a deadline-driven environment

Ability to build customer relationships quickly and maintain long-term business partnerships

Excellent verbal and written communication skills; ability to work as part of a team

Business-minded work style with the ability to multitask in a fast-paced environment

Full-time