Cisco Data Analyst Level 1

Overview

Job Title: Cisco Data Analyst Level 1

Location: Remote / USA

Type: Independent Contract (Contractor / Non-Employee)

Start Date: ASAP

Pay Rate: $30.00-$32.77 per hour

Primary Focus: Responsible for analyzing and providing data results globally for the eligibility for a client’s partner programs. All duties and responsibilities performed in accordance with the Mission, Vision and Core Values of Cayuse.

Responsibilities

Analysis of data regarding partner metrics

Biannual analysis of data to identify eligibility of partners within the program

Monitor and respond to inquiries submitted via internal email

Monitor and respond to cases in helpdesk queue

Data analysis from various sources for automation and development of reports and dashboards

Identify process and data threading gaps for production of key metrics and collaborate with cross-functional teams to resolve issues

Partner with and influence the Business, IT and Operational stakeholders as necessary for developing the testing and training strategies and execution plans

Understand and influence upstream and downstream stakeholders of the effort to Integrate internal data in order to create a complete Customer Success picture

Responsible for working collaboratively with diverse teams and stakeholders to identify challenges, gather input, and develop effective solutions

Facilitate communication across groups, evaluates options, and helps implement strategies that meet organizational goals

Provides assistance and information in a prompt manner

Manage continuous improvement through ongoing collection of data and information regarding customer requirements

Understand and responds to others’ using active listening skills and tactful communication

Ability to resolve issues following the parameters and guidelines of the client

Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness

Ensures customer satisfaction through follow up and special efforts

Assist new employees with training through shadowing opportunities and explanation of work process as requested

Qualifications

Education / Experience

Bachelor's degree or relevant experience

Proven experience in Sales, Service and/or Customer Success operations with strong empathy for stakeholders and customers

Project management, data analysis and reporting with related toolset expertise

Excel (3-5 years’ experience)

SharePoint

Databases

Get & Transform (Power Query)

Visual Studio

Microsoft SQL Server (1-2 years’ experience)

SSIS (1-2 years’ experience)

Ability to manage influence through persuasion, negotiation, and consensus building

Excellent communication and presentation skills, experience working with cross functional teams

Must be able to operate in a fast paced, high stress environment and handle ambiguity

Demonstrated desire for continuous learning and improvement

Technical Knowledge

Minimum of 3+ years’ experience in two of the following testing toolsets or frameworks: Excel, Microsoft Office

Human Relationship Skills

Speaks with clarity, articulation, and is aware of own non-verbal communication

Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress

Demonstrate ability to learn quickly and thrive in high-energy team environment

Strong written and spoken communication skills

Must be able to work independently, as well as with a team

Ability to function in a diverse work environment

Experience in a customer service role

Additional Abilities

Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment

Relationships

Reports to: Delivery Manager

Works with: Serves client customers, Cayuse

Working Conditions

Normal physical conditions

General office environment

Must be able to sit for long periods of time looking at computer screen

May be asked to work a flexible schedule which may include holidays

May be asked to travel for business or professional development purposes

May be asked to work hours outside of normal business hours

Pay Range

USD $30.00 - $32.77 /Hr. #J-18808-Ljbffr

Full Time