Logistics Coordinator

Under the direction of the General Manager, the Logistics Coordinator coordinates and/or performs multiple tasks related to day-to-day activities supporting customer requirements across multiple channels. The Logistic Coordinator oversees scanning and sorting operations, dispatch activities, routing, and scheduling for distribution and routed products. This position also has responsibility for monitoring EPOD’s and coverage. The primary focus is to ensure superior customer service is achieved by providing high-quality performance to include professional, consistent, efficient, secure, and controlled critical deliveries. Remains vigilant about streamlining operating efficiency, eliminating and resolving errors, and increasing productivity; utilizes PDI methodology and tools. Continually cultivate belief and pride in the Mission, Vision, and Value Proposition.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Input and dispatch orders, track assigned pick-ups and deliveries to maximize productivity; using the appropriate service levels, vehicle requirements, mileage, and weight

Maintains up-to-date routes/schedules to maintain coverage and efficiency

Responds and resolves promptly to all customer inquiries

Negotiates appropriate Statements of Work for Independent Contractors; executes on approved Statements of Work (SOW’s). Conducts conversations relative to Non-Compliance and contract terminations with Independent Contractors

Coordinates orders, including tracks, assigned, pick-ups, and deliveries to maximize productivity using the appropriate service levels, vehicle requirements, mileage, and weight

Completes service level reporting and updates the client’s web portals

Builds rapport and solidifies customer relationships through onsite communication

Completes assigned billing activities and tracks and files all required paperwork

Coordinates good customer relationships and effective communication with all Independent Contractor partners and maintains shared accountability for the retention

Provides technical and helpdesk support for customers and IC’s who have problems with order entry, systems, equipment, or applications

Could assist with IC Recruiting

Ability to deliver products if necessary

Responsible for oversight of sorting and distribution of assigned work

Responsible for organization, cleanliness, safety, and security processes, along with supplies for the assigned area

Responsible for key performance metrics

Complies with Associate Handbook policies and procedures, Master Operating Plan, and all Federal and State Laws

Maintains high awareness and commitment to superior customer service

All other duties as assigned

EDUCATION and EXPERIENCE

High school education, college preferred

2 – 4 years of supervisory experience preferred

Transportation experience required/Courier experience preferred

QUALIFICATIONS

Ability to read and interpret documents such as safety rules, operating, and maintenance procedures

Extensive knowledge of regional roadways required

Must be proficient in Microsoft Word, Excel, and in the use of computers

Must have excellent communication and negotiation skills

Must have a reliable vehicle to commute to and from work

Superior customer service and time management skills are a must

Proven problem-solving and organization skills

Ability to work independently and under time constraints

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associates may use one or more of the following on a regular basis: May use two-wheel dolly to move supplies. Physical exertion requirements for this position include exertion and lifting up to 50 pounds of force repeatedly, and/or up-to 160 pounds of force as needed to move objects, with the ability to use tools to maneuver.

A typical days activities include sitting for extended periods, standing, walking, bending, stooping, pushing, pulling, lifting, and reaching; normal finger dexterity, visual acuity (with or without corrective glasses), hearing, talking, typing and grasping are also required to carry out essential functions. The associate is subject to indoor conditions primarily with most work occurring inside a warehouse and/or office. The Associate is subject to low to moderate noise levels such that normal talking is required to be heard.