Client Success Manager

ABOUT THE ROLE

We are looking for a proactive and commercially driven Client Success Manager who thrives on building strong client relationships and driving business growth. The ideal candidate is an excellent communicator, naturally curious about client needs, comfortable taking ownership, and capable of becoming a trusted partner for merchants operating in fast-paced and complex industries.

WHAT YOU’LL BE WORKING ON

Managing merchant relationships end-to-end as the primary point of contact

Building and maintaining long-term partnerships with existing merchants

Driving account growth through retention, upsell opportunities, and commercial optimization

Preparing tailored commercial proposals based on merchant needs and business opportunities

Supporting the processing and qualification of new inbound leads

Managing and maintaining CRM records, ensuring data accuracy and pipeline visibility

Coordinating merchant onboarding processes and monitoring merchant performance after launch

Analyzing traffic, transaction volumes, approval rates, conversion metrics, and business performance

Identifying operational risks, growth opportunities, and areas requiring escalation

Delivering regular reporting, forecasting, and actionable business insights

Acting as a central coordination point between merchants and internal teams (Routing, Technical Support, Compliance, Legal, Operations, Partnerships)

Supporting merchant launches, payment method activations, and ongoing operational activities

Representing the company at industry events, conferences, and networking activities

Contributing to new business development and merchant portfolio expansion

WHAT YOU NEED TO SUCCEED IN THIS ROLE

At least 2-3+ years of experience in Client Success, Account Management, Business Development, Merchant Success, or Sales within fintech, payments, PSP, acquiring, or related industries

Strong understanding of payment processing, merchant operations, settlements, and payment methods

Experience managing merchant portfolios and driving account growth

Ability to identify upsell opportunities and support commercial discussions

Strong analytical skills and confidence working with performance metrics and business data

Experience working with CRM systems and maintaining accurate client records

Excellent communication and stakeholder management skills

Ability to coordinate multiple internal and external stakeholders simultaneously

Structured, proactive, and solution-oriented mindset

Experience working in cross-functional environments with technical and non-technical teams

English B2+ and fluent Russian

WHAT WE OFFER

An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!

Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us

Work with coworkers who are passionate about their business

Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews

The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees

Remote type of work

Vacation time; bank holidays; Sick leaves; Additional birthday day off

You can find out more about our team, our values, and the unique ways we celebrate our successes here: