ITSM_Process_Consultant

We are #Hiring: #ITSM_Process_Consultant

Job Title : #ITSM_Process_Consultant

Location : PAN India - ( Hybrid)

Total Yrs. of Experience : 6+ Years

️ Duration: Contract to Hire (C2H)

Notice Period: Immediate Joiners to 30 Days

Job description*:

#Key Responsibilities:

• Support ITIL process assessments through interviews, workshops, and documentation analysis

• Document current-state processes, pain points, and maturity levels

• Perform gap analysis against ITIL best practices and defined client standards

• Design future-state process flows, policies, work instructions, and templates

• Define process KPIs, metrics, and reporting requirements

• Support harmonization of processes across multiple teams, regions, or vendors

• Assist in preparing assessment reports, recommendations, and improvement roadmaps

• Work closely with tool and platform teams to ensure process feasibility

• Support change management and knowledge transfer activities

Required Skills and Experience

• 6+ years of ITSM / ITIL process consulting or service management experience

• Hands-on experience in ITIL process documentation and improvement initiatives

• Good understanding of ITIL v4 practices and lifecycle

• Experience in process modelling and documentation tools

• Strong communication and stakeholder interaction skills

• Ability to work collaboratively in multi-team environments

#Certifications:

• ITIL v4 Foundation (Mandatory)

• ITIL v4 Managing Professional modules (Preferred)

#Mandatory skills:

ITSM Process Harmonization-ITSM Process consultant

#Desired skills:

ITSM Process Harmonization-ITSM Process consultant

#Domain (Industry):

Servicenow

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Thanks & Regards

B.Siva Kumar

Technical Recruiter

Burgeon IT Services

Email Id:

Ph no: +91 9281038402

Website: www.burgeonits.com

Linkedin : linkedin.com/in/siva-kumar-aaa348126

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