IT Manager - End User Support

Position Type: CLASSIFIED SUPPORT STAFF Non-Certified/Technology Specialist Date Posted: 6/5/2026 Location: Worthington Education Center Date Available: 08/01/2026 Closing Date: 06/12/2026 Additional Information: Show/Hide IT Manager - End User Support Location: Worthington, OH Department: Technology Services Classification: Other Administrator Reports To: Chief Technology Officer (CTO) About Worthington City School District At Worthington City School District, we are dedicated to creating a positive, seamless, and high-quality educational environment.

Technology plays a vital role in our success, and our Technology Services department ensures that our staff, students, and families have the tools they need to thrive.

We are seeking a customer-service-oriented leader to join our administrative team as the IT Manager - End User Support.

Position Summary As the IT Manager - End User Support, you will provide strategic leadership and day-to-day management of the district's end-user technology equipment and services.

You will lead a dedicated team of Technology Technicians to deliver exceptional customer service across all district facilities.

Your primary focus will be optimizing our helpdesk ticketing environment, maximizing first-time fix rates, overseeing preventative maintenance, and managing the lifecycle and deployment of hardware and software district-wide.

This is an administrative role that collaborates closely with broader IT leadership and building-level staff to ensure technical excellence.

Key Responsibilities * Helpdesk & Team Leadership: Lead, schedule, and evaluate the Technology Technician team.

Oversee the helpdesk environment (monitoring ticket queues, response times, and resolution metrics) to exceed service level expectations.

* Hardware & Software Support: Evaluate, diagnose, repair, and deploy end-user hardware, software, and peripherals (such as networked printers, document cameras, projection systems, and sound reinforcement systems). Ensure accurate inventory tracking.

* Accessibility Support: Install, configure, and troubleshoot assistive technology products to meet the accessibility needs of our students and staff in compliance with district policy.

* Training & Communication: Provide direct technical training and resources to building support personnel and staff.

Document system issues and maintain clear communication with key stakeholders.

* Operations & Compliance: Help manage the district's voice, video, and data systems.

Drive technology initiatives forward using defined project management timelines.

Maintain strict confidentiality and follow all district compliance guidelines.

Qualifications & Experience * Education: Bachelor's degree in Computer Science, Information Technology, or a related field; or an equivalent combination of education and direct work experience.

* Experience: * Minimum of 3 to 5 years of experience working directly with computers and networks.

* Minimum of 2 years of experience in a supervisory or team lead role within an IT environment.

* Experience in a K12 educational organization is strongly preferred.

* Experience managing a helpdesk or ticketing environment (Incident IQ experience is a plus). * Technical Knowledge: Proven expertise in break/fix repair, device imaging, software distribution, and endpoint lifecycle management.

* Core Skills: Strong organizational, project management, and communication skills.

Ability to work under pressure with an unwavering commitment to excellent customer service and team collaboration.

Physical & Environmental Demands * Regularly required to sit, stand, walk, and operate computer equipment.

* Ability to occasionally lift/move equipment weighing up to 40 pounds without assistance.

* Ability to work in confined spaces (server rooms, wiring closets) and climb ladders when necessary.

* Requires travel between Worthington City School District facilities.

* On-call availability and after-hours response may occasionally be required for critical incidents or planned maintenance.

* Must remain free of alcohol or non-prescribed controlled substances in the workplace.

* Salary Range $80,000 to $95,000*