Desktop Support Analyst

Description We are seeking a Tier 1 Help Desk/Desktop Support Technician to support approximately 100 users across multiple office and warehouse locations throughout the U.S. and Canada. This is a fully onsite, Monday-Friday position supporting daily IT operations in a warehouse environment.

The technician will serve as the primary onsite IT support resource, handling day-to-day help desk requests and desktop support responsibilities while working directly with the IT Manager. Advanced infrastructure and security-related issues are escalated to a managed services provider (MSP). Average ticket volume is around 5 tickets per day and is managed through ConnectWise.

Responsibilities

Provide Tier 1 help desk and desktop support for end users

Troubleshoot hardware, software, login, and connectivity issues

Support Microsoft Windows 10/11 and Microsoft 365 environments

Manage Active Directory user accounts, password resets, onboarding, and offboarding

Support warehouse technology including Zebra printers, desktop printers, and scan guns

Perform workstation setup, imaging, and hardware troubleshooting

Document issues, resolutions, and support procedures

Assist with desktop refreshes, upgrades, and other IT projects

Required Skills

Experience providing Tier 1 help desk or desktop support

Basic troubleshooting skills in Windows environments

Experience with Active Directory and Microsoft 365

Communication and customer support skills

Ability to work independently and manage priorities

Consistent attendance and punctuality

Preferred Qualifications

Experience supporting warehouse or manufacturing environments

Familiarity with ConnectWise or similar ticketing systems

Experience supporting Zebra printers, scanners, or warehouse hardware Requirements Active Directory, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets, Network Printers, Handheld scanners Technology Doesn't Change the World, People Do.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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