Senior IT Assistant

Deadline for ApplicationsJune 22, 2026

Hardship LevelD

Family TypeFamilyDanger Pay

Residential location (if applicable)

GradeGS5

Staff Member / Affiliate TypeGeneral Service

ReasonRegular > Regular Assignment

Target Start Date2026-05-01

Standard Job Description

Senior IT Assistant

Organizational Setting and Work Relationships

The Senior IT Assistant will work under the direct supervision of a Senior Officer and the technical supervision of an IT Officer at Sub/Branch/Multi-Country office level. The incumbent may play a supervisory role in overlooking the day-to-day activities of the Telecom Operators in the offices in the area of coverage. S/he has working relationships with UNHCR staff members in the office and other offices within the country of assignment as well as with staff of UN agencies and other UNHCR partners within the area of responsibility (AOR) to exchange information and to provide assistance.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties

- Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.

- Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem to prevent faults occurring.

- Carry out missions for new installations and routine maintenance tours of ICT equipment.

- Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.

- Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.

- Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.

- Add and remove users from the Networks.

- Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.

- Draft mails and memoranda on ICT matters.

- Assist in the drafting of technical documentation on radio equipment operating procedures

- Certify invoices and delivery notes and pass for payment.

- Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards.

- Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.

- Carry out administrative duties, within the area of competence as assigned.

- To decide on appropriate resolution to incidents.

- Escalating incidents where they cannot be resolved at the office level.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).

- Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

For G5- 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Field(s) of Education

Not applicable

Certificates and/or Licenses

Telecommunication Information Technology.

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

Essential

Relevant experience in the ICT field.

Desirable

Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset.

Functional Skills

IT-Computer Literacy

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile • Experience in telecommunication systems including PBX, SIP, HF, VHF, VSAT, radios, and satphone

• Experience in power distribution and electrical systems, including power generators, UPS and backup & battery power systems, solar energy systems, and wiring

• Experience in Microsoft ecosystem and services, including cloud, power platform, SQL/Access, and Windows

• Experience in passive networking, cabling, and installation of network and computer hardware including switches, routers, access points, patch panels, and servers

• Experience in asset management

• Experience in computer, network, and IT equipment troubleshooting

• Experience in UN/UNHCR ICT platforms and systems is desirable

Required languages (expected Overall ability is at least B2 level):

,

,

Desired languages

,

,

Operational context

Occupational Safety and Health Considerations:

Nature of Position:

Living and Working Conditions:

Additional Qualifications

SkillsIT-Computer Literacy

Education

CertificationsInformation Technology - Other, Telecommunications - Other

Work Experience

CompetenciesAccountability, Client & results orientation, Commitment to continuous learning, Communication, Organizational awareness, Planning & organizing, Teamwork & collaboration

UNHCR Salary Calculator

Compendium

Additional InformationShortlisted candidates may be required to sit for a test and/or Interview.

No late application will be accepted.

The English version is considered original and authoritative, translation to other language(s) serve the purpose of advertisement of local positions where applicable but are not considered as official translations

دستیار ارشد فناوری اطلاعات

Functional clearanceThis position doesn't require a functional clearance

JR2666515