Dispatch Coordinator

Job Title: Dispatch Coordinator - Hudson Valley Transportation Mgt. center Location: Hawthorne, NY (Westchester County) Position Type: Full-Time Onsite Pay Rate: $24.00 - $28.00/hr. Position Overview Coach USA, a motorcoach transportation company, is seeking a Dispatch Coordinator to support Coach USA's contracted services agreement with Lower Transit Link and the NY Dept. of Transportation by providing proactive measures to the commuter bus services running safely and on time despite service interruptions. This position is multi-functional and rotates shifts from a desk at the Hudson Valley Transit Management Center. The work is often a series of routine and repetitive tasks punctuated with events requiring focus, attention and problem solving in short intervals based on processing information quickly. Decisions made and information relayed require clear communication with internal staff, external agencies or with bus passengers. Essential Functions

Monitor and control movement of buses on the service through the use of computerized systems; monitor bus from the time it enters service, until it pulls into depot, including system failures, emergency situations, and maintenance of balanced headways and schedules

Perform constant visual monitoring of buses on video display monitors and communicate by radio or phone with operators and various personnel

Call to determine location and nature of operator problems to determine type of response necessary

Implement corrective actions to support on-time performance via dispatching to field staff, operators, etc.

Complete incident reports on a timely basis

Work on special projects as needed Required Skills & Competencies

Must be able to prepare memos, reports and summaries in a concise manner

Ability to speak clearly to others and convey information effectively in person, by phone or radio

Must be able to demonstrate emotional intelligence during stressful situations and possess good judgement and discretion in a fast-paced environment

Must be detail oriented, well organized and possess effective time management skills

Proven customer service and interpersonal skills a must

General knowledge of Windows-based computer operating system and MS office package

Must be able to work individually as well as in a team environment

Must be able to work flexible hours or shifts Education/Qualifications

High School diploma, GED or equivalent; some college a plus

Minimum of 2 years operations experience in a safety sensitive environment

Previous experience in transportation or public service industry preferred

Experience with monitoring of computers and dispatching in any field preferred Interested candidates can apply at Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.