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Technical Solutions Representative IV - 1

Company:
Absolute Opportunities
Location:
Melville, New York, United States
Posted:
February 14, 2018
Description:

Technical Solutions Representative IV - 1

Melville, NY 11747

Must be within commutable distance to Melville, NY

Responsibilities:

You will provide second-level phone and web based support to both customer-facing field technicians and resellers who are diagnosing problems with and repairing copiers' hardware.

Troubleshoot problems and recommend solutions using technical expertise, re-creating difficult problems in a lab environment and reference data contained in documented resources.

Log all call activity into the Call Management System and share information in the knowledge base for both internal and external customers.

Create "how to" videos to assist technicians in the troubleshooting process.

Required Experience, Knowledge and Skills:

1. Four years demonstrated technical proficiency within the imaging industry.

2. Two or more years demonstrated proficiency in the technical troubleshooting and repair of Canon digital products is required.

3. Must have working knowledge of computer platforms and the ability to flash hardware, update system software and load print drivers in area of primary specialization, along with complete working knowledge of all Canon digital products in primary area of responsibility.

4. An Associate's degree in Electronics is required or equivalent training in military or trade school.

5. Completion of Network+ Certification, OR Completion of an approved vendor Training or certification

6. The position may require some light travel.

7. Must have experience with troubleshooting copiers.

8. Present Salary?

9. Salary Expectation? (salary range: $40k to $50k)

10. Must be a US Citizen or Green Card holder.