Client Services Case Manager

Benefits:

401(k)

Competitive salary

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Position Summary

Carefully Caring Home Care is seeking a full-time Client Services Case Manager to join our administrative team. This position plays an important role in supporting our day-to-day home care operations while ensuring excellent client and caregiver experiences.

The ideal candidate must be highly organized, able to multitask in a fast-paced environment, and comfortable handling a high volume of phone calls, documentation, and client communication throughout the day. This position may include rotating paid weekend on-call shifts and offers opportunities for advancement within a growing company.

A positive attitude, professionalism, strong communication skills, and excellent customer service are essential for success in this role.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently

• Provide excellent customer service to clients, caregivers, referral sources, and team members

• Contact new clients and assist with intake and insurance-related information

• Complete client wellness checks and periodic in-home visits

• Document all client interactions and encounters within company systems

• Maintain accurate electronic filing, documentation, and communication records

• Assist with six-month client renewals and care plan updates

• Monitor client satisfaction and ensure services are being provided appropriately

• Support compliance efforts in accordance with state, federal, and company requirements

• Work closely with supervisors and administrative staff to resolve client or caregiver concerns

• Assist with tracking and maintaining client and caregiver documentation

• Communicate with insurance companies regarding client information and service-related issues

• Ensure clients are receiving authorized ADLs and IADLs listed within their care plans

• Support general office operations and administrative tasks as needed

• Participate in rotating paid weekend on-call coverage as needed

Skills & Qualifications

• Must have a valid driver’s license, reliable vehicle, active insurance, and safe driving record

• Must be fluent in English

• Strong computer skills and working knowledge of Google Workspace products required

• Strong organizational, typing, and documentation skills

• Ability to communicate effectively both verbally and in writing

• Ability to multitask and work efficiently in a fast-paced environment

• Strong interpersonal and problem-solving skills

• Ability to work independently and collaboratively as part of a team

• Ability to maintain professionalism and confidentiality at all times

• High School Diploma or equivalent required

• Previous administrative home care experience preferred

Benefits

Full-time employees may qualify for the following benefits:

• Paid time off

• 401(k) retirement benefits

• Overtime pay

• Opportunities for growth and advancement

Additional Information

• Job Type: Full-Time

• Pay: $22–$25 per hour

• This position requires the use of your own vehicle for work-related responsibilities

• This is an in-person position within our office environment

Application Question(s)

• Do you have a vehicle you are willing to use for work, along with a driver’s license and insurance?

Experience

• Working at an office of a home care agency: 1 year (Preferred)

• Administrative HHAeXchange system: 1 year (Preferred)

• Administrative home care: 1 year (Preferred)