Customer Service Representative

Job Description

This isn't your typical CSR role.

We're looking for someone who doesn't just answer emails and process orders—we're looking for someone who wants to make a difference.

At Electron Beam Technologies, we're searching for a Customer Service Representative who can take ownership of the customer experience, challenge the status quo, and bring fresh ideas to the table. We want someone who sees opportunities for improvement, isn't afraid to ask "why," and has the drive to help us build a world-class customer service function.

In this role, you'll have the opportunity to:

Lead customer service initiatives

Help implement, optimize, and improve CRM/CSM systems and processes

Serve as a CRM champion, ensuring customer data is accurate, actionable, and leveraged to improve service

Identify opportunities to improve communication, responsiveness, and customer engagement

Build strong relationships with customers and internal teams

Influence how we serve our customers in the future

We're looking for someone who:

Thrives in a fast-paced manufacturing environment

Has strong customer service experience

Is a CRM guru who understands how to use systems, data, and workflows to drive better customer outcomes

Enjoys digging into processes and finding ways to improve efficiency and visibility

Thinks strategically and proactively

Is organized, detail-oriented, and solutions-focused

Brings ideas, not excuses

If you're the type of person who sees a process and immediately starts thinking about how to make it better—and gets excited about using CRM tools to create a better customer experience—we want to talk to you.

Kankakee, IL

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Monday-Thursday 7a-43-p

Friday 7a-11a

Full-time