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Cable Company Hiring Work at Home Representatives

NVA Virtual Solutions, LLC
Houston, Texas, United States
$9.00 per hour
April 11, 2019


About The Company:

This cable company is one of the nation's largest video, high-speed

Internet and phone providers to residential

customers under and also provides

these services to businesses.

*client names will disclosed upon hiring.

Job Description:

The scope of services and the kinds of tasks your company can expect to handle on a daily basis:

• Assist clients customers with billing or video technical repair inquiries

• Review, analyze and respond to customers’ billing inquiries

• Resolve customers’ open issues or questions

• Troubleshoot technical issues

• Determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add on to their service

• Strive to resolve technical issues on the first call

• Knowledge of Comcast processes and policies

• Build trust and rapport with the client customers through clear, respectful interaction

• Understand “client call flow”

• Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC).

• Correctly code the sale accurately and completely for the installer

Equipment Requirements:

• Windows 7(32 & 64 bit), Windows 8, 8.1 and Windows 10, MAC OS with Boot Camp

• A second monitor is found to be beneficial for this program

• Noise cancelling headset

Not Supported:

• Windows XP

• Windows Vista

• Windows 2000