Technical Program Manager

Senior Program Manager – Digital Platform / Enterprise Systems

Job Summary

The Senior Program Manager is responsible for leading the end-to-end planning, execution, and delivery of one or more large, highly visible enterprise programs within MHE’s Digital Platform Group. This role partners closely with Product Management, Engineering, QA, Content, and business stakeholders to deliver complex digital solutions, ensuring alignment across scope, schedule, quality, and business outcomes. In addition to delivery leadership, this role drives post-launch stabilization, operational readiness, and value realization across enterprise initiatives.

This is a highly visible leadership role accountable for program outcomes and serves as the primary facilitator of collaboration, governance, and decision-making across cross-functional teams.

Duties and Responsibilities – Program Leadership & End-to-End Delivery

Own and lead one or more large, complex enterprise programs from initiation through stabilization and value realization

Serve as the chief promise keeper for committed milestones, scope, schedule, quality, and outcomes

Drive end-to-end delivery including planning, execution, release readiness, cutover, and operational transition

Ensure teams remain focused on both incremental milestones and full end-to-end user experience delivery

Duties and Responsibilities – Agile Delivery, Team Leadership & Coaching

Coach and facilitate Agile/Scrum teams while ensuring adherence to SDLC and Agile best practices

Actively remove impediments and shield teams from distractions to maintain delivery momentum

Mentor and provide leadership to Project Managers and Scrum teams across programs

Promote Agile maturity, team health, continuous improvement, and consistent delivery practices

Duties and Responsibilities – Governance, Planning & Execution Discipline

Establish and enforce enterprise governance frameworks including charters, stage gates, and release readiness processes

Maintain integrated program plans, schedules, artifacts, and documentation across all workstreams

Ensure roadmap commitments are tracked, prioritized, and aligned to business outcomes

Facilitate Go/No-Go decisions, kickoff sessions, iteration planning, and dependency resolution activities

Maintain accurate decision logs, RAID logs, and program documentation for transparency and traceability

Duties and Responsibilities – Risk, Issue & Dependency Management

Proactively identify, manage, and resolve risks, issues, and cross-functional dependencies

Escalate and drive resolution of blockers impacting delivery scope, timeline, or quality

Coordinate across multiple teams, vendors, and stakeholders to ensure dependency alignment

Ensure proactive risk mitigation and issue resolution across the full program lifecycle

Duties and Responsibilities – Stakeholder Management & Executive Communication

Serve as the primary point of contact for executive sponsors and senior stakeholders

Own program communication strategy, ensuring clarity across technical and business audiences

Deliver concise, executive-ready updates, dashboards, and decision materials

Facilitate meetings, agendas, and forums while ensuring the right stakeholders are engaged

Diplomatically manage expectations, resolve conflicts, and drive alignment across competing priorities

Duties and Responsibilities – Cross-Functional Coordination & Product Support

Coordinate across Product, Engineering, QA, Content, and Operations teams to ensure successful delivery

Support product operations activities including metrics reporting, financial tracking (CapEx/OpEx), and rostering as needed

Contribute to creation of key product and delivery artifacts such as charters and user stories

Ensure visibility into program progress, dependencies, and delivery health across all teams

Job Requirements

Education: Bachelor’s degree in Business, IT, Computer Science, or related field (or equivalent experience). Advanced degree preferred.

Experience: 8–10+ years program/project management experience in software or digital environments; strong Agile background; enterprise program delivery experience required.

Skills & Competencies:

SDLC knowledge, Agile expertise, Jira/Confluence familiarity, strong stakeholder management, executive communication, dependency management, leadership in matrixed environments.

Preferred Qualifications:

Agile certifications (CSM, PMI-ACP), experience mentoring PMs, enterprise SaaS/platform experience, EdTech experience preferred.

About Us:

At Brooksource, relationships are the foundation of everything we do. Since 2000, we’ve built lasting partnerships with clients, consultants, and internal teams to deliver an exceptional experience across every engagement. As a trusted IT and Engineering services provider, Brooksource supports Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our proprietary Workforce Transformation program. Whether you're hiring for software development, cloud computing, cybersecurity, data analytics, or enterprise IT, our customized staffing solutions are designed to align with your company’s unique goals, culture, and technology stack. We offer flexible hiring models, including contract, contract-to-hire, and direct placement to meet your evolving business needs.

We are a certified partner of leading platforms, including Salesforce, AWS, Microsoft, and Google Cloud, enabling us to deliver scalable, end-to-end technology solutions. With a growing national footprint, Brooksource is redefining expectations in IT consulting, engineering services, and technology workforce solutions.

EEO Statement:

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks

Benefits & Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.