Client Services Case Manager

Job Description

Benefits:

401(k)

Competitive salary

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Position Summary

Carefully Caring Home Care is seeking a full-time Client Services Case Manager to join our administrative team. This position plays an important role in supporting our day-to-day home care operations while ensuring excellent client and caregiver experiences.

The ideal candidate must be highly organized, able to multitask in a fast-paced environment, and comfortable handling a high volume of phone calls, documentation, and client communication throughout the day. This position may include rotating paid weekend on-call shifts and offers opportunities for advancement within a growing company.

A positive attitude, professionalism, strong communication skills, and excellent customer service are essential for success in this role.

Responsibilities

Handle inbound and outbound phone calls professionally and efficiently

Provide excellent customer service to clients, caregivers, referral sources, and team members

Contact new clients and assist with intake and insurance-related information

Complete client wellness checks and periodic in-home visits

Document all client interactions and encounters within company systems

Maintain accurate electronic filing, documentation, and communication records

Assist with six-month client renewals and care plan updates

Monitor client satisfaction and ensure services are being provided appropriately

Support compliance efforts in accordance with state, federal, and company requirements

Work closely with supervisors and administrative staff to resolve client or caregiver concerns

Assist with tracking and maintaining client and caregiver documentation

Communicate with insurance companies regarding client information and service-related issues

Ensure clients are receiving authorized ADLs and IADLs listed within their care plans

Support general office operations and administrative tasks as needed

Participate in rotating paid weekend on-call coverage as needed

Skills & Qualifications

Must have a valid drivers license, reliable vehicle, active insurance, and safe driving record

Must be fluent in English

Strong computer skills and working knowledge of Google Workspace products required

Strong organizational, typing, and documentation skills

Ability to communicate effectively both verbally and in writing

Ability to multitask and work efficiently in a fast-paced environment

Strong interpersonal and problem-solving skills

Ability to work independently and collaboratively as part of a team

Ability to maintain professionalism and confidentiality at all times

High School Diploma or equivalent required

Previous administrative home care experience preferred

Benefits

Full-time employees may qualify for the following benefits:

Paid time off

401(k) retirement benefits

Overtime pay

Opportunities for growth and advancement

Additional Information

Job Type: Full-Time

Pay: $22$25 per hour

This position requires the use of your own vehicle for work-related responsibilities

This is an in-person position within our office environment

Application Question(s)

Do you have a vehicle you are willing to use for work, along with a drivers license and insurance?

Experience

Working at an office of a home care agency: 1 year (Preferred)

Administrative HHAeXchange system: 1 year (Preferred)

Administrative home care: 1 year (Preferred)

Full-time