Desktop Support - EUC

Must Have Technical/Functional Skills Assist users with general technologies, including Windows 10/11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP) Customer handling skill Problem solving Excellent Communication Roles & Responsibilities • Willingness to work in flexible shift schedules and available for on call support • Diagnose and resolve basic video conferencing issues, including Microsoft Teams and Zoom.

• Independently manage escalations and prioritize tasks while communicating effectively across all organizational levels.

• Manage and troubleshoot Citrix Virtual Apps and Desktops.

• Operate and troubleshoot in-room video conferencing systems from vendors like Poly and Cisco.

• Provide comprehensive support for end-user hardware, software, and peripherals.

• Support mobile technologies such as iOS devices, Workspace ONE, and Intune.

• Experience in handling tickets via ITSM tool preferably Service Now • Ability to work independently and manage tasks effectively.

• Experience working with a team in a larger IT environment.

• Experience working with video conferencing systems from companies like Poly and Cisco.

• Good communication skills, able to interact with different IT customers, including leadership.

• Good knowledge of common technologies, such as: Windows 10 and 11, Virtual Desktops & MacOS • Knowledge of Microsoft Endpoint Configuration Manager and JAMF.

• Some familiarity with Citrix Virtual Apps and Desktops.

• Experience helping users with their computers, software, and devices Salary Range: $65,000-$70,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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Job Type: Full-Time, Permanent