Tech Support Coordinator

Tech Support Coordinator needs:

• 8a to 330p with 1 weekend shift & 1 day off

• Monday – Friday 8am – midnight; Saturday: 9am – 10pm; and Sunday 10am – 10pm

• Open Schedule Availability •

• Previous call center experience

• Previous technical / customer service experience

• Open Schedule Availability

• Previous call center experience preferred

• Previous technical / customer service experience

• Saturday – Sunday between 8AM and Midnight (Except Christmas day)

Duties:

• Responsible for providing technical support in a timely, consistent and courteous manner to all Support Center customers in the operation of supported systems for approved applications.

• Responsible for diagnosing/resolving problems through both questioning techniques and through the use of remote diagnostics.

• Assists by giving correct resolutions in a clear, concise and courteous manner.

• Interprets error messages from system software or application programs; initiates required actions.