Customer Service Representative
Description:
Job Description
Customer Service Representative
As a Customer Service Representative, you will provide exceptional support to customers while identifying opportunities to enhance service solutions and strengthen customer relationships. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.
Responsibilities:
Develop and maintain positive customer relationships throughout North America
Manage multiple customer requests and projects simultaneously with a high sense of urgency
Respond to customer inquiries regarding company services, shipments, pricing, and account information
Support existing customer accounts by providing timely service and resolving issues effectively
Use traditional and electronic communication tools to communicate with former, current, and prospective customers
Prepare quotes and service proposals for company services; collaborate with the team on pricing decisions, supplier selection, and timing
Coordinate with internal teams and carriers to ensure customer expectations are met and service commitments are fulfilled
Resolve customer concerns through effective communication, problem-solving, and negotiation skills
Accurately maintain and update customer information in the company's operating systems
Identify opportunities to improve customer satisfaction and support account growth
Requirements:
Bachelor's degree or equivalent related work or military experience
Proficiency in Microsoft Office
Preferred:
An interest in building a career with a growth-oriented company
Proven ability to resolve customer concerns with a high sense of urgency
Experience in customer service, account management, or a deadline-driven environment
Ability to build customer relationships quickly and maintain long-term business partnerships
Excellent verbal and written communication skills; ability to work as part of a team
Business-minded work style with the ability to multitask in a fast-paced environment
Full-time