ServiceNow Senior Developer ITSM

We are #Hiring: #ServiceNow Senior Developer – ITSM

Job Title : #ServiceNow Senior Developer – ITSM

Location : BANGALORE, Pune - ( Hybrid )

Total Yrs. of Experience : 6+ Years

️ Duration: Contract to Hire (C2H)

Notice Period: Immediate Joiners to 30 Days

Job description*:

#Key Responsibilities:

• Develop and configure solutions across core ITSM modules:

Incident, Problem, Change, Request, Knowledge, SLAs, Service Catalog.

• Build workflows, catalog items, business rules, client scripts, UI policies, script includes, and Flow Designer automations.

• Work with stakeholders to collect requirements and convert them into scalable, maintainable technical designs.

• Develop integrations using REST/SOAP APIs, IntegrationHub, and MID Server for ITSM use cases.

• Support instance configuration, upgrades, testing, and performance optimization.

• Troubleshoot issues, provide root cause analysis, and ensure adherence to coding and platform best practices.

• Maintain documentation including technical designs, test cases, and deployment notes.

Skills & Experience

• 4–6+ years hands-on ServiceNow development experience, with strong ITSM module expertise.

• Solid understanding of ITIL-aligned processes and workflows.

• Proficiency in JavaScript, Glide API, Flow Designer, IntegrationHub, and REST/SOAP integrations.

• Experience with Service Catalog design, CMDB fundamentals, and SLA configuration.

• Strong problem-solving skills and ability to work with customers and cross-functional teams.

• Experience working in Agile environments (grooming, estimation, sprint execution).

#Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or relevant field.

• ServiceNow CSA and CIS -ITSM certification required.

• CAD certification preferred.

• ITIL Foundation certification is a plus.

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Thanks & Regards

Rajkiran.G

Technical Recruiter

Burgeon IT Services

Email Id:

Ph no: +91 9160720004

Website: www.burgeonits.com

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