Document Delivery Technician Supervisor

Schedule: Full-time

What you'll do

Directs & coordinates preparation & processing of more than five million pieces of negotiable instruments & other documents [e.g., Public Assistance (PA) & Temporary Assistance to Needy Families (TANF) warrants, medical identification cards & CRIS-E client notices] & (SNAP) Supplemental Nutrition Assistance Program, Bureau Workers Compensation Claims, Public Safety Notices bulk materials in Large Mailing Operation (LMO) using intelligent mailing systems (i.e., DMT BlueCrest APS, MPS Flowmaster, Rival Epic, Connect Plus,& DM1000 series): integrates networked production & mailing to assure integrity of document through processing cycle; supervises document delivery technicians; develops, promulgates & enforces unit policies & procedures, performs quality checks on each inserter throughout day & performs quality checks on each pallet before it is sent to our Presort Vendor (e.g., monitors processing for accuracy & timeliness; issues memos to clarify/update procedures; recommends awards for outstanding performance; imposes or recommends disciplinary action); develops, implements & monitors production schedules; schedules & distributes workload; ensures work is accurately completed (e.g., trains employees in preparing mass mailings for release to post office and presort vendor); ensures by monitoring production & authorizing overtime that state/federal mandated deadlines are met to prevent federal sanctions &/or loss of funding; develops procedures to improve production & establishes quality control standards; maintains daily production records; ensures unit operations are in compliance safety standards & practices (e.g., implements corrective action plans resulting from safety inspections; requisitions facilities cleaning, repair, maintenance & lighting; conducts informal safety inspections between formal inspections).

Assists document delivery technicians in operation of mail handling equipment (e.g., intelligent mailing system, inserter, folder, scale, postage meter, permit printer, & letter opener): prepares documents for mailing & processing; receives & logs Medicaid program provider warrants/statements (e.g., matches & monitors quality, prepares warrants for mailing, maintains agency records on held or returned PA warrants, oversees manual hand pulls from PA & Medicaid runs); researches & provides assistance to counties & district offices concerning disposition of held &/or undelivered warrants & medical cards & on non-receipt materials, audits DDT paperwork on monthly basis, verifies balance of inserting jobs prior to leaving for presort vendor, provides oversight of DFworks billing entries (e.g., prepares and assures all relevant information for fulfillment jobs have been reported for billing, identifies and researches input errors, tracks fulfillment jobs): analyzes reports & provides technical advice to aid manager in decision making on account matters.

Performs other related duties as assigned: attend staff meetings & training sessions; routes correspondence; prepares attendance records; maintains records & logs; keeps current on postal regulations; gathers statistics for monthly reports & prepares reports; responds to telephone &/or written inquiries; authorizes supply requisitions & equipment repairs. Approves DDT employees time in Kronos, performs employee annual evaluations.

24 mos. trg. or 24 mos. exp. in operating mail processing equipment (e.g., intelligent mailing system, inserter, burster, folder, scale, postage meter, remittance processing equipment, ink jet labeler & letter opener,); 9 mos. trg. or 9 mos. exp. in operation of personal computers; 6 mos. trg. or 6 mos. exp. in office practices & procedures; 3 courses or 9 mos. exp. in agency, U.S. postal & commercial courier rules, regulations, policies & procedures.

-Or 12 mos. exp. as Document Delivery Technician, 12721.

-Or equivalent of Minimum Class Qualifications For Employment noted above. Note: If position requires operation of state vehicle to pick up &/or deliver documents, applicant must also possess valid Ohio Driver's License. If position requires operation of motorized vehicle regulated under Chapter 4506 of Revised Code, applicant must also possess valid Commercial Driver's License.

Job Skills: Records Management

Knowledge of

1. DAS, State Printing, government, U. S. Postal & commercial courier rules, regulations, policies & procedures*;

2. Production & quality control processes;

3. Employee training & development;

4. Safety standards & practices;

5. Supervisory principles/techniques;

6. Office practices & procedures*.

Skill in:

7. Operation of mailing handling equipment (e.g., intelligent mailing systems, inserters, folder, scale, postage meter, indicia printer);

8. Operation of personal computer & related hardware & software (e.g., Microsoft Outlook, Word, Excel, Kronos, DFWorks, CABS);

9. Operating calculator &/or machine reports

Ability to:

10. Deal with problems involving several variables within familiar context;

11. Interpret & explain moderately complex technical instructions & specifications concerning proper use of mail handling equipment in order to direct assigned staff;

12. Meet state/federal imposed deadlines;

13. Gather collate & classify information about data, people or things;

14. Write concise & accurate reports;

15. Assess questions to provide appropriate information or referral;

16. Obtain & maintain valid driver’s license;

17. Lift, push & pull up to 50 lbs.

*Developed after employment.