Circulation Team Leader

Description

Purpose:

Under direction, the Circulation Team Leader supervises Circulation Aides and Circulation Assistants, and serves as Circulation Manager in their absence.

Essential Position Functions:

Supervisory duties

Serves as the first level of management in resolving patron disputes

Assists with problem solving and manages workflow

Leads the opening and/or closing operations for a location, including managing money, ensuring the startup or shutdown of equipment and unlocking and/or locking of doors

Oversees and monitors handling of money

Performs duties of Circulation Assistant, as needed

Serves as librarian-in-charge, as assigned Requirements

Education, Training and/or Experience

Bachelor's degree or a high school diploma or GED and an equivalent combination of education, training and experience, and

A minimum of one (1) year of customer service experience Knowledge, Skills, Abilities and Personal Characteristics

Proficient in the use of the Integrated Library System (ILS)

Ability to maintain confidentiality and use appropriate judgment in handling information and records

Ability to interpret and apply laws, regulations and policies

Ability to work accurately with attention to detail

Ability to arrange items in alphanumeric and/or subject order

Ability to address and resolve patron conflicts equitably

Knowledge of state and federal employment laws

Ability to define problems, collect data, establish facts and draw valid conclusions

Proficient in the use of Microsoft Office applications including Outlook, Word, Excel, Access and PowerPoint

Ability to retain and follow circulation policies and procedures Physical Demands

Ability to sit and use computer for extended periods and operate standard office equipment, daily

Ability to lift and move up to fifty (50) pounds, daily

Ability to push book trucks with up to 150 pounds of materials on them, daily

Ability to stand for extended periods, daily

Ability to perform repeated reaching, bending, climbing and squatting, daily

Travel by automobile is required occasionally