Customer Service Representative
Description:
American Family Insurance
We are seeking an experienced, licensed insurance professional who is ready for a stable, supportive environment with strong compensation and true work-life balance. This role is ideal for someone who enjoys working directly with clients, managing policies, and being a trusted resource — without the pressure of nights, weekends, or aggressive sales quotas.
What You’ll Do
Provide excellent customer service to existing insurance clients
Assist clients with policy questions, coverage updates, and renewals
Process endorsements, billing inquiries, and policy changes
Support clients with claims guidance and follow-up
Maintain accurate client records and documentation
Work closely with the agency team to ensure a smooth client experience
What We’re Looking For
Active insurance license (Property & Casualty required; Life & Health a plus)
Prior experience working in an insurance agency or insurance-related role
Strong communication and relationship-building skills
Detail-oriented with strong organizational abilities
Professional, dependable, and client-focused
Compensation & Benefits
Salary range: $50,000–$70,000, based on experience and licensing
Simple IRA with 3% employer match
Three weeks of paid time off throughout the year
Flexible personal time when needed
No nights or weekends
Health Reimbursement Arrangement (HRA)
Supportive, team-oriented work environment
Schedule
Full-time, weekday schedule
Consistent hours with flexibility for personal needs
Why This Opportunity Stands Out
Focus on service and relationships — not high-pressure sales
Work-life balance that is respected
Competitive pay with meaningful benefits
Opportunity to grow within a well-established agency
If you’re a licensed insurance professional looking for a role where your experience is valued and your time is respected, we’d love to connect.
https://www.facebook.com/stokesamfam
Apply today to learn more about joining our American Family Insurance team.
Benefits:
Paid time off
Professional development assistance
Application Question(s):
High school or equivalent (Preferred)
Experience:
Insurance: 4 years (Required)
License/Certification:
Insurance License (Required)
In office position