Bilingual Receptionist (English/Spanish)

Bilingual Receptionist

We are seeking an organized and customer-focused receptionist who is fluent in both English and Spanish. This role is responsible for creating a positive first impression for all visitors and providing exceptional administrative support to ensure smooth daily operations.

The bilingual receptionist serves as the first point of contact for patients and visitors in a healthcare setting. This role requires excellent customer service, professionalism, and the ability to communicate fluently in both English and Spanish while supporting front-desk operations and EMR workflows.

Responsibilities:

Greet and check in patients professionally in English and Spanish

Answer and route incoming calls; respond to general inquiries

Verify patient demographics, insurance, and consent forms

Schedule, confirm, and update appointments in Athena or other EMR systems

Collect copays and process basic payments as required

Maintain organized front-desk and waiting areas

Ensure confidentiality and compliance with HIPAA guidelines

Requirements:

High school diploma or equivalent required

1+ year of receptionist or front-desk experience (healthcare preferred)

Bilingual: fluent in English and Spanish (verbal and written)

Experience with Athena (Athena One) or other EMR/EHR systems preferred

Strong customer service, communication, and multitasking skills