Customer Services Specialist

About Curium

Curium is the world’s largest nuclear medicine company with more than a century of industry experience. We develop, manufacture and distribute world-class radiopharmaceutical products to help patients around the globe. Our proven heritage combined with a pioneering approach are the hallmarks to deliver innovation, excellence and unparalleled service.

With manufacturing facilities across Europe and the United States, Curium delivers SPECT, PET and therapeutic radiopharmaceutical solutions for life-threatening diseases to over 14 million patients annually. The name ‘Curium’ honors the legacy of pioneering radioactive researchers Marie and Pierre Curie, after whom the radioactive element curium was named and emphasizes our focus on nuclear medicine. The tagline ‘Life Forward’ represents our commitment to securing a brighter future for all those we serve: An enhanced quality of care for our patients. A trusted partner to our customers. A supportive employer to our valued team.

Summary of Position

We are looking for a Customer Service Specialist who will be responsible for managing the end-to-end order process, ensuring customer satisfaction, and maintaining seamless coordination between internal teams and external partners. This role requires a detail-oriented professional with strong analytical and communication skills, capable of supporting process improvements and contributing to operational excellence within the Customer Service organization.

Essential Functions

Reviewing customer requests and entering appropriate orders into the system, ensuring price and detail accuracy

Identifying missing or incorrect orders after order collection and communicating with customers accordingly

Monitoring the alignment of incoming orders with the forecast and analyzing any discrepancies

Detecting orders that do not comply with distributor agreements and issuing necessary notifications

Conducting consolidated checks after order entries and preparing related reports

Updating customer master data and supporting segmentation activities

Leading quality and supply processes

Measuring and improving service quality

Developing and implementing process improvement projects

Requirements

Experience in B2C, B2B, and Intercompany account management

Proven experience in order management, data control, and reporting

Knowledge of distributor agreements and customer contracts

Strong customer-oriented communication and problem-solving skills

Team player with strong coordination abilities

Bachelor’s degree or higher in a relevant field

Minimum of 4 years of experience in Customer Service (CS)

Proficient in MS Office applications

Good command of written and spoken English

Resident in Istanbul

Key Competencies

Attention to detail and error prevention

Analytical thinking and process tracking

Customer communication and relationship management

Time management and prioritization

Collaboration and coordination (with CS and DT teams)

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Equal Opportunity Employer

Curium is an equal opportunity employer and believes everyone deserves respect, dignity and equality. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.