Computer Operator I (Help Desk / Tech Support) - On-Site

Title: Computer Operator I (Help Desk / Tech Support) -

Location: Houston or Allen, TX - 100% On-Site

Shift: 11pm - 7am CT

Description & Requirements:

Our client delivers technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we Client the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Card Processing Solutions (CPS) Hosting Operations is seeking a Computer Operator to join their team in Allen, TX. In this role, you will be responsible for 24/7 monitoring of both the activity of our customers as well as internal applications. This will include monitoring the following: switch, servers, ATM transactions, reports and batch. Additionally, you will be required to provide customer service to financial institutions by notifying them regarding any issues.

This position will work onsite in Houston or Allen, TX. Working hours will be 11pm- 7am. Training for this position will be 3pm -11pm, tentatively for 90 days.

What you'll be responsible for:

Maintains necessary operating records, check lists, and procedures to ensure accuracy and completion of functions.

Utilizes scripted instructions to perform routine processing functions to meet deadlines or standards.

Provides support to customers and internal users in a courteous and professional manner.

Monitors the console and other online systems. Responds with appropriate actions and escalation.

Follows established guidelines to ensure security of data and computer systems.

Completes the shift turnover log for the next shift; and reviews the shift turnover log from the previous shift.

Contacts the Operations Unit Manager for assistance as needed.

May manage a Windows Server environment

May perform other job duties as assigned. What you'll need to have:

Must have at least 6 months experience with Help Desk or Technical Support.

Must be able to work 11pm-7am CST and shift will include one or both weekend days. Flexibility is needed within the shift. Ability to work nights, weekends and holidays. Must able to attend second shift during the training period. What would be nice for you to have:

Experience with Microsoft Suite.

Experience with Unix.

Experience using SharePoint.

Experience with IBM Mainframe.

Experience in Card Processing or the banking industry.

Excellent customer service skills.

Understanding of batch processing. #LI-RB1