Help Desk Analyst - Level 2 - call centre, active directory

Company Description

VTekis Consulting LLC provides complete solutions for Staff Agumentation, Recruitment Process Outsourcing, Contract Hiring, Direct Hire and Outsourced Solutions. Our goal is to deliver quality professional services to our clients not just to find someone to do a job, we match the right professional for your staffing needs and earning confidence through the proper assignment of people. This alignment of people and companies allows us to create opportunity. Most importantly, We don't consider the process complete until we find the perfect fit.

Job Description

Responsibilities:

• Maintain a working knowledge of Help Desk and IT Operations procedures.

• Log all incoming problems and requests and actions taken to resolve them.

• Provide first response help desk support to all customers and users.

• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.

• Provide support for AOC business applications.

• Provide follow-up status to end-users in accordance with specified support policies and procedures.

• Ensure closed problems are adequately documented.

• Assist with other tasks as assigned by management.

• Notify management of all major incidents, problems immediately and with confidentiality.

• Conduct quantitative and qualitative research related to processes, programs and projects.

• Update Solutions Knowledgebase and Documentation

• Work with management on new projects, as assigned.

• Provide support to other units and/or divisions when called upon

Skills:

Professional Experience working in IT Tech

Experience working at a call center creating and troubleshooting tickets

Experience developing technical documentation for customers

Experience with Level 2 technical SW support

Experience performing desktop application support either remote or in-person

An Associate's Degree in any field from an accredited college or university.

Regards,

Mohammed ilyas,

PH - or Text - or you can share the updated resume at Mohammed@vtekis. com

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.