Sales & Reservations Specialist

JOB SUMMARY:

The Sales & Reservations Specialist supports Forest Home's sales and reservations efforts across multiple programs by focusing on Guest Retreat rebooking's, assisting with inbound sales, and providing flexible support to program sales and reservations teams as needed. This role requires a highly adaptable, relational, and organized individual who is comfortable making outbound calls, following up consistently, and delivering excellent customer service. The Specialist will work across seasons and programs, stepping in to assist with outreach, follow-up, and administrative tasks that help move registrations forward. Strong communication skills, attention to detail, and disciplined CRM usage are essential to success in this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Guest Retreat Rebooking & Sales Support:

Lead Guest Retreat rebooking efforts by following a structured cadence of post-retreat calls and emails to secure future bookings

Work with urgency and persistence to reconnect with groups after their retreat concludes

Review historical guest data and contact past retreat groups to encourage return bookings

Work closely with the team member handling inbound Guest Retreat sales to ensure smooth handoffs and consistent communication Program Sales & Outreach Support:

Provide flexible support to program sales efforts by assisting with outreach, follow-up calls, or administrative tasks as needed

Make occasional outbound calls related to program registrations, interest follow-ups, or confirmation needs

Help move prospective guests through the decision-making process by answering questions and directing them to the appropriate team member when needed CRM & Administrative Excellence:

Log all calls, emails, notes, and outcomes accurately in the CRM

Track follow-ups and next steps to ensure opportunities are not missed

Maintain organized records that support team visibility, reporting, and accountability Program Reservations Support:

Assist with summer and winter camp preparation as needed

Support reservation-related tasks during peak seasons, including data cleanup, confirmations, and guest communication

Provide backup support for reservations or sales teams during high-volume periods Other Duties as Assigned

EDUCATION and/or EXPERIENCE REQUIRED:

3+ years of experience in sales, reservations, hospitality, customer service, or a related field preferred.

Experience with outbound calling, follow-up communication, or guest-facing roles strongly preferred.

Strong interpersonal and communication skills, with a commitment to hospitality.

Highly organized with excellent attention to detail and follow-through.

Proficient with CRM, registration, or reservation platforms.

Comfortable managing multiple tasks and timelines in a dynamic environment.

Experience working in a camp, retreat center, or ministry context.

Familiarity with event logistics, group housing, and guest communication best practices. QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Uphold and support the Mission, Vision and Core Values of Forest Home.

Assume responsibility for initiating a pleasant atmosphere by displaying a professional attitude through performance, appearance, and demeanor.

Ability to hear from God and pray for people, both in person and on the phone

Actively supports and participates in the staff spiritual life activities.

Flexibility and willingness to perform a variety of tasks.

Signed statement of faith.

Maintain regular, timely attendance.

Ability to relate to all types of individuals in a gracious manner.

Able to work a flexible schedule that includes weekends.

Comfortable making outbound phone calls and following up persistently.

Strong verbal and written communication skills.

Highly flexible and willing to assist with a wide range of tasks as needs change.

Organized, detail-oriented, and disciplined in CRM usage.

Calm, professional, and guest-focused in high-touch or in-person situations.

Self-motivated with a strong work ethic and strong follow-through.

Able to manage multiple priorities in a fast-paced, seasonal environment.

Be a self-starter.

Ability to provide service with integrity.

Ability to streamline processes through necessary skill sets.

Ability to perform high quality work and accomplish assigned projects.

Strong ability to work well in a variety of team environments.

Servant heart and Christ-like attitude. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand, walk, and sit. Requires mild physical work; some lifting, pushing, or pulling of objects over 20 pounds. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person.

Reasonable efforts are made to accommodate disabilities. This job description will be reviewed periodically as duties and responsibilities change with business necessity.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work involves moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors. The noise level in the work environment is usually moderate but can be loud at times.

FOREST HOME EMPLOYMENT STATEMENT: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All terms and conditions of employment, duties, and responsibilities are subject to the Forest Home Employee Handbook.

FOREST HOME CORE VALUES

Surrender to Christ (Romans 12:1-2)

Abide with the Lord daily through study of His Word and prayer

Surrender to the Lord daily through obedience to His Word

Worship the Lord with the Forest Home Community

Commit to grow in your faith through regular attendance at a local church

Prioritize God, Family, and Work appropriately

Be prepared to share your testimony with staff or guests

Walk in Biblical purity (1 Timothy 4:12) by rejecting one's sinful nature Love (I Corinthians 13)

Display the fruit of the Spirit: love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, self-control (Galatians 5:22)

Be respectful to others

Demonstrate compassion Serve (Philippians 2:3-11)

Give generously to God and others through time, talent and treasure

Seek to put others' needs above your own

Demonstrate humility in both spirit and deed

Actively look for ways to serve Walk in Integrity (Titus 2:11-12, Proverbs 4:23-27)

Show loyalty to others, even when they are not present

Do the right thing, even when others are not present

Extend trust and seek to believe the best in others

Ask for forgiveness quickly when necessary

Be truthful and transparent with others Strive for Excellence (Colossians 3:23-24)

Demonstrate accountability with time and resources

Request and receive training

Desire to improve, and challenge others to do the same

Commit to exceeding guest expectations

Refuse mediocrity Engage in Community (I Thessalonians 5:11-13)

Seek first to understand before being understood

Communicate clearly, empathetically and respectfully

Work through conflict Biblically (Matthew 18-15-17)

Participate in intentional and purposeful community activities

Partner with teammates for the goal of unity and team effectiveness

Play and appreciate "campy" fun

Faithfully pray for one another Innovate (Ephesians 3:20-21)

Dream Big

Proactively seek solutions

Think outside the box

Dream, plan and execute new ideas

Acknowledge and trust that all things are possible through Jesus Christ our Lord (Matthew 19:26)