Systems Engineer (Desktop Engineering)

The Systems Engineer (Desktop Engineering) is responsible for providing enterprise desktop, endpoint, and audiovisual support within a complex IT environment. This role focuses on analyzing system and workflow requirements, maintaining Windows-based environments, and delivering Tier 2 end-user support for productivity platforms, print services, and conference room technologies.

The engineer will support operational stability, endpoint lifecycle management, and user productivity by troubleshooting system issues, implementing corrective actions, and documenting technical procedures in accordance with enterprise standards.

Key Responsibilities

Analyze system and user requirements related to desktop computing, endpoints, and collaboration tools

Administer, maintain, and support enterprise Windows workstation and endpoint environments

Provide Tier 2 support for Microsoft 365 applications and services, including:

Power Automate

Office applications

Microsoft Teams

SharePoint

OneDrive

Deploy, manage, and maintain endpoints using tools such as Tanium and PDQ for:

Software distribution

Patch management

Asset inventory and compliance

Manage and support enterprise print solutions, including:

PaperCut MF

HP multifunction printers

Canon copiers

Provide audiovisual (AV) support for conference rooms and event spaces, including:

AVoIP systems

Control interfaces and integrated AV solutions

Collaborate with cross-functional IT teams to troubleshoot, resolve, and escalate technical issues

Evaluate workflow, organizational, and planning challenges and develop corrective actions

Document system configurations, procedures, and troubleshooting steps in an enterprise IT knowledge base

Support endpoint standardization, security, and lifecycle management initiatives Requirements

Minimum Qualifications

Bachelor's degree from an accredited college or university in:

Computer Science

Information Systems

Engineering

Business

Or another related scientific or technical discipline

OR three (3) years of equivalent experience in a related technical field

Minimum 3 years of general experience in systems engineering

At least 1 year of specialized experience working with interactive, real-time systems supporting online or on-demand operations

Demonstrated ability to analyze system requirements, evaluate technical problems, and implement corrective actions Preferred Qualifications

5 years of experience administering and maintaining Windows desktop and endpoint environments

Hands-on experience managing enterprise print solutions, including PaperCut MF and multifunction printers (HP and Canon)

Experience providing enterprise AV support, including:

AVoIP-based conference room solutions

AV control interfaces and integrated room technologies

Advanced experience delivering Tier 2 support for Microsoft 365 platforms and services

Experience deploying and managing endpoints using Tanium and PDQ

Strong collaboration skills working across infrastructure, security, and application teams

Proven experience developing and maintaining technical documentation and IT knowledge bases

Current professional certifications, including:

Relevant Q-SYS certifications and/or

Microsoft certifications