EDI Data Integration Systems Engineer

We are looking for an experienced EDI Data Integration Systems Engineer to support, manage, and optimize our EDI systems and integration processes. This role will involve providing ongoing support services, managing critical incidents, and delivering key documentation to ensure the smooth operation of our EDI systems. The successful candidate will also play a key role in onboarding new projects, troubleshooting transactional issues, and collaborating with cross-functional teams to optimize data flows.

Key Responsibilities:

Ongoing Support Services: Provide continuous support as defined in the Master Services Agreement (MSA), ensuring all systems function as expected and incidents are resolved promptly.

Onboarding & Transition Services: Manage the onboarding and transition of new projects or environments, ensuring seamless integration with existing systems and processes.

Documentation Management: Maintain and deliver essential documentation, including:

Process Handbooks (SOPs)

Onboarding & Offboarding Trackers

Incident, Change, Problem, and Governance Reports

Weekly Status and Metric Reports

Monthly Dashboards and Root Cause Analysis (RCA) Documents

Functional & Technical Documentation

Outage Reports and Scope Change Documents

Requirement Gathering & Process Analysis: Work closely with business analysts, stakeholders, and project teams to gather and document business requirements. Define system specifications, ensuring all technical and operational aspects are well documented.

System Improvements: Recommend and implement improvements based on operational efficiencies, emerging technologies, and business needs.

Incident Resolution: Resolve incidents and service requests using the ticket management system within the defined SLAs, ensuring timely resolution and minimal impact on operations.

Software Release & Transition: Participate in software release cycles, implementing code changes, and ensuring smooth transitions from development to support teams.

Incident Management & Escalation: Oversee incident management for Priority 2, 3, and 4 issues. Provide reports for Priority 2 incidents and ensure that unresolved or misrouted tickets are escalated.

Proactive Maintenance: Apply system patches and carry out regular maintenance tasks to minimize incidents and prevent system failures.

Change Management: Participate in change activities, such as system upgrades, ensuring all changes are implemented according to formal change management processes.

System Monitoring: Continuously monitor EDI systems, troubleshooting transactional halts and ensuring systems are operating at optimal levels. Key Skills & Expertise:

EDI & Sterling Integrator: In-depth knowledge of EDI standards (e.g., X12, EDIFACT) and Sterling Integrator for managing and troubleshooting data flows.

Incident Management: Proven experience with incident management tools (e.g., ServiceNow), including root cause analysis, troubleshooting, and ensuring timely resolution.

Technical Documentation: Ability to produce clear and accurate technical documentation, including process manuals, incident reports, and system specifications.

Problem-Solving & Analysis: Strong analytical skills, with the ability to identify and resolve complex issues in EDI systems.

Collaborative Skills: Ability to work effectively with cross-functional teams, including business analysts, developers, stakeholders, and vendors to ensure project success.

Change Management: Familiarity with change management processes, ensuring that all system upgrades and changes are implemented smoothly and in line with organizational policies. Requirements

Qualifications:

Experience: 5+ years of experience in EDI integration, data systems support, and incident management.

Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.

Technical Skills:

Proficient with Sterling Integrator and other EDI integration tools.

Strong understanding of EDI standards (e.g., X12, EDIFACT).

Experience with incident management systems (e.g., ServiceNow).

Certifications: EDI certifications are a plus.

Soft Skills:

Excellent problem-solving abilities and analytical thinking.

Strong written and verbal communication skills.

Ability to work independently as well as in a collaborative team environment.

Strong organizational skills and attention to detail.

Why Join Us?

This is a fantastic opportunity to be part of a dynamic team supporting critical data integration systems. If you are passionate about optimizing EDI systems, resolving complex issues, and collaborating with various teams, this role offers you the chance to make a significant impact in a fast-paced environment.