Developer Support Solutions Engineer

As one of Meta's Developer Support Solutions Engineers, you will be part of a team responsible for supporting large-scale, highly-technical, internal products. You will be embedded in a team of internal product engineers where you will create self-service content, answer frontline support questions, represent the user in team meetings and product roadmaps, and drive AI quality and adoption.

Responsibilities

Respond to and triage support questions from Meta engineers, ensuring timely and effective resolution of developer issues

• Leverage AI-powered tools and analytics to diagnose, troubleshoot, and resolve technical challenges, continuously improving support quality and efficiency

• Document, refine, and enhance developer support processes and workflows

• proactively plan improvements and drive operational success

• Collaborate cross-functionally with content engineers, product engineers, product managers, and leadership to deliver actionable customer feedback and surface data-driven insights that inform product feature and bug prioritization

• Analyze support interactions to identify trends, automate repetitive tasks, and recommend process improvements using modern AI and automation technologies

• Stay current with advancements in AI and developer tools, sharing insights and fostering innovation within the developer community

• Demonstrate technical writing skills by creating, editing, and following documentation and run-books to research and resolve customer issues

• Educate and mentor team members on best practices for integrating Meta's AI solutions, including onboarding, documentation, and hands-on developer support

• Design, develop, and maintain small-scale tooling projects that enhance information access and support workflows for the DSS mission

• Leverage AI technologies to test solutions, develop and configure agentic tools, and collaborate cross-functionally to advance AI adoption within developer support

• Lead knowledge-sharing initiatives on AI technologies, fostering upskilling and innovation across the broader team

• Contribute to development projects focused on improving content delivery and support systems, applying coding skills and technical expertise

Minimum Qualifications

• BA/BS degree in computer science, technical writing, physics, mathematics, or chemistry or equivalent experience

• 3+ years experience with a programming language such as JavaScript, Objective-C, Java, PHP, Python, etc

• 2+ years experience in developer support and/or developer outreach for a developer audience or equivalent experience

• Technical understanding of the general development process of shipping code, testing and releasing to production

• Demonstrated problem solving experience to rapidly assess, analyze, and resolve or troubleshoot issues, and distill solutions into clear and concise communications

• Effective communication, organizational, and time management skills

• Proven experience in building successful trusted partnerships while managing multiple assignments and/or responsibilities

Preferred Qualifications

• 5+ years of experience in developer support, software engineering, or related technical roles

• Experience working with AI/ML technologies, agentic tools, or automation platforms

• Prior experience developing internal tooling or support automation solutions

• Advanced proficiency in multiple programming languages and frameworks

• Experience supporting internal enterprise products or platforms at scale

• Demonstrated leadership in mentoring, educating, or upskilling engineering teams

• Demonstrated analytical skills with experience using data-driven approaches to identify trends and drive process improvements

• Familiarity with Meta's internal support processes, tools, and developer ecosystem

• Experience influencing product roadmaps through actionable feedback and data-driven insights

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

Equal Employment Opportunity

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.