General Manager

As the General Manager, you will play a crucial role in overseeing the daily operations, ensuring exceptional customer service, and leading a team of 20-25 young staff members. Your responsibilities will include staff management, inventory control, customer engagement, and maintaining a positive work environment. This role requires effective leadership skills, strong organizational abilities, and a passion for creating a delightful customer experience in a fun and lively setting.

Team Leadership:

Supervise a small team of staff members, providing guidance and support.

Foster a positive and inclusive work environment, encouraging teamwork and professional development. Customer Service:

Ensure excellent customer service by setting and maintaining high standards for product quality, presentation, and customer interactions.

Address customer inquiries, concerns, and feedback promptly and professionally. Operations Management:

Oversee day-to-day operations, including opening and closing procedures, cash handling, and ensuring cleanliness and organization.

Monitor inventory levels, place orders, and manage stock to prevent shortages or excess. Quality Control:

Ensure that all products meet quality standards and are prepared according to established recipes.

Conduct regular quality checks and cleanings on ice cream machines and equipment. Training and Development:

Provide ongoing training to staff on customer service, product knowledge, and operational procedures.

Identify and nurture talent within the team for potential advancement. Requirements

Requirements:

Proven experience in a managerial role, preferably in the food service or retail industry.

Strong leadership and communication skills, with the ability to motivate and inspire a young team.

Ability to work in a fast-paced and dynamic environment.

Excellent organizational and multitasking abilities.

Flexibility to work evenings, weekends, and holidays.

Food handling and safety certification is a plus.

Available to work 40 to 50 hours per week

Reliable transportation

2 or more years experience in restaurant or management

This job description is a general guide and may be adjusted based on the specific needs of the employer and the ice cream shop.

18 years of age and up