Customer service Representative
Description:
Job Type: Full-Time / Part-Time
Location: [Onsite / Remote / Hybrid]
Department: Customer Support
About Us
We are a customer-focused company dedicated to delivering high-quality products and exceptional service. We are looking for a friendly, professional, and solution-oriented Customer Service Representative to join our team.
Job Summary
The Customer Service Representative will serve as the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate has strong communication skills, patience, and a passion for helping others.
Key Responsibilities
Respond to customer inquiries via phone, email, or chat
Resolve customer complaints in a professional and timely manner
Process orders, returns, exchanges, and refunds
Provide accurate information about products, services, and policies
Document customer interactions in company systems
Escalate complex issues to the appropriate department when necessary
Maintain a high level of customer satisfaction
Requirements
High school diploma or equivalent
Previous customer service experience preferred
Excellent verbal and written communication skills
Strong problem-solving abilities
Ability to remain calm under pressure
Basic computer skills and familiarity with CRM systems
Ability to work independently and as part of a team
What We Offer
Competitive pay
Training and development opportunities
Supportive team environment
Career growth opportunities
Benefits package (if applicable)