Information Technology_USA - USA_Developer

**Please strictly adhere to the following resume naming convention:

ALL CAPS, NO SPACES B/T UNDERSCORES

Bill Rate market rate - market rate

PTN_US_GBAMSREQID_CandidateBeelineID

i.e. PTN_US_9999999_SKIPJOHNSON0413

MSP Owner: Rob Finton

Location: Springfield, MO

Duration: 6 months

GBaMS ReqID: 10502044

Competencies: 6-8+ years experience

Digital : Site Reliability Engineering (SRE)

IBM Websphere

Role Description: Job Summary

We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform.

This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.

Required Qualifications

Technical Skills

3-5 years of experience in application support or technical support roles

2 years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms

Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills

Basic knowledge of LinuxUnix systems and command line operations

Knowledge of web technologies (HTTPHTTPS, load balancers, web servers)

Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions

Application Support Experience

Proven experience troubleshooting e-commerce application issues including but not limited to

Order processing and payment gateway failures

Shopping cart and session management problems

Product catalog and inventory synchronization issues

Cache invalidation and performance optimization

Experience with scheduled job monitoring and batch process management

Knowledge of feed file processing and data integration workflows

Understanding of multi-tier application architectures and component interactions

Operational Skills

Experience with incident response and issue resolution

Knowledge of ITIL processes including incident, problem, and change management

Ability to work in 24x7 shift-based support environment

Experience with escalation procedures and vendor support coordination

Key Responsibilities

Incident Response Troubleshooting

Respond to production incidents and alerts within defined SLA timeframes

Perform initial analysis for application performance and functionality issues

Troubleshoot order processing failures, payment gateway issues, and checkout problems

Investigate and resolve cache-related issues affecting product data and pricing

Analyze application logs to identify patterns and resolve recurring issues

Coordinate incident response activities and communicate status to stakeholders

Monitoring Performance Management

Monitor WCS application health using monitoring tools (AppDynamics, Dynatrace, Nagios, etc.)

Track key performance metrics including response times, throughput, and error rates

Respond to capacity and performance alerts during peak traffic periods

Monitor scheduled jobs and batch processes for completion and performance

Perform proactive health checks and system validation procedures

Application Operations

Execute service restart and recovery procedures for WCS components

Perform cache invalidation and product data refresh operations

Monitor and troubleshoot feed file processing and data integration workflows

Manage WCS scheduler and batch job