Web Content & Communications Manager (Administrative Staff)

BWC's core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments.

Most positions perform work on-site at one of BWC's seven offices across the state.

BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am.

Flex-time schedules are based on operational need and require supervisor approval.

What You'll Be Doing: About the Role We are seeking a dynamic Web Content & Communications Manager to lead the creation, management, and distribution of content across BWC's digital platforms, including our public website, intranet (The Hub), and social media channels.

This role is critical in shaping BWC's online presence, ensuring compliance, and driving engagement through strategic communication initiatives.

Key Responsibilities * Web Strategy & Governance * Develop and implement policies, standards, and procedures for BWC's website and intranet.

* Conduct long-range planning to align web initiatives with organizational goals.

* Ensure ADA compliance across all digital platforms.

* Content Management & Analytics * Oversee content creation and distribution for web, intranet, and social media.

* Lead and support division content authors; establish statewide strategies for web technology.

* Monitor and analyze web traffic using tools such as Google Analytics, PIWIK, and Acquia; provide actionable insights.

* Collaboration & Leadership * Act as liaison between Communications, IT, and other divisions to coordinate decisions and standards.

* Supervise assigned staff, including performance evaluations, training, and development.

* Partner with HR, Labor Relations, and Payroll on personnel matters.

* Visual Communications Oversight * Direct the Visual Communication Program to ensure consistent branding across all media.

* Collaborate with design teams using tools such as Adobe Creative Cloud and Microsoft Office Suite.

* Content Creation & Event Support * Write and edit promotional and informational materials for internal and external audiences.

* Support BWC events with editorial and communication services.

* Contribute articles for The Hub and draft stakeholder communications.

Qualifications: * Proven experience in web content management, digital communications, and policy development.

* Strong knowledge of ADA compliance standards for web platforms.

* Proficiency in analytics tools (Google Analytics, PIWIK) and content management systems.

* Familiarity with Adobe Creative Cloud and Microsoft Office Suite.

* Excellent leadership, communication, and project management skills.

Major Worker Characteristics: Knowledge of Ohio Bureau of Workers Compensation (BWC) policies & procedures,* Ohio Ethics Law,* audio/visual concepts & techniques; workforce development; public relations; written, print & electronic (including social media) communications technology & techniques; supervisory principles & techniques; computer environment system hardware & software; electronic data processing (e.g.

HTML, CSS). Skill in operation of personal computer; applicable software packages (e.g.

Microsoft Office Products Word, Excel, PowerPoint & SharePoint; Adobe Creative Cloud Apps), PiWik, Acquia, Innovate Ohio Platform (IOP)* analytical & research skills; creative thinking & conceptualization; good verbal & written communication skills; active listening.

Ability to function in fiduciary capacity; deal with many variables & issues from external & internal communications environment & determine specific action.

Developed after employment.

Unusual Working Conditions: * This position is overtime exempt.

* THIS POSITION IS UNCLASSIFIED PERSUANT TO ORC 124.11(A)(9). * Position requires travel; therefore, persons occupying this position must provide their own transportation and/or legally operate a state-owned vehicle.

* The final external applicant selected for this position will be required to submit to urinalysis prior to appointment to test for illegal drug use.

An applicant with a positive test result will NOT be offered employment.

* The final applicant for this position must submit to and pass an extensive background check by the Ohio State Patrol prior to appointment.

* WEATHER ESSENTIAL EMERGENCY EMPLOYEE