Customer Support Associate

Join us in applying for the Customer Support Associate position at Exela Technologies. This role is vital in ensuring our customers receive exceptional service and support.

Health & Wellness

We provide comprehensive health and wellness plans, including medical, dental, and vision coverage for eligible employees and their families. Enjoy paid time off and commuter benefits, along with supplemental income protection coverage, including short-term insurance. Additionally, we offer a 401(k) retirement savings plan to help eligible employees save for their future, complete with resources for financial wellness and retirement planning services.

Military Hiring

Exela values diversity in our workforce and encourages job applicants from all backgrounds, including transitioning military members, veterans, reservists, National Guard members, military spouses, and their families. All individuals will be considered regardless of their military rank or specialty.

About The Role

As a key player in our print center mailroom, your responsibilities will include a seamless mix of printing, mail handling, and administrative tasks. Specific responsibilities may vary based on our operations' size and scope but generally include:

Printing and Production: Operate and maintain printing equipment, handle print jobs, and ensure quality control.

Mailroom Operations: Receive and process mail, prepare outgoing shipments, and manage package handling.

Additional Tasks: Oversee inventory, maintain records, troubleshoot equipment, and provide customer service while ensuring a clean and organized workspace.

Qualifications

We are looking for candidates with:

A high school diploma or equivalent.

Proficiency in reading, writing, and speaking English.

The ability to work on a computer for extended periods.

The capability to stand, walk, grasp, reach, sit, talk, and hear as required by job duties.

Close vision and the ability to focus accurately on tasks.

Prior experience with data entry is preferred.

The flexibility to engage in repetitive motions such as bending and climbing.

Skills

The ideal candidate will possess strong skills in:

Communication: Clearly and professionally convey information verbally and in writing, actively listen, and demonstrate empathy.

Customer Service: A customer-centric mindset, prioritizing client satisfaction and demonstrating adaptability.

Technical Skills: Familiarity with CRM tools, understanding client feedback, and navigating emails and collaboration software.

EEO Statement

Exela is dedicated to fostering a diverse work environment and is proud to be an equal opportunity employer. Qualified applicants will be assessed without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by law.