Software Engineering Senior Advisor (0251481)

Perform hands-on application support for end-users, day-to-day maintenance to include plug-ins, reporting and dashboards, SLAs, planning, and testing system upgrades of RSAM applications; Perform and Troubleshoot advanced customizations of RSAM application; Work with architects, developers, and other product members to fulfill updates, fixes, and new features within key applications; Create, maintain, and enhance ServiceNow Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals; Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting in ServiceNow; Manage the fundamental administration and configuration of tasks in the ServiceNow & RSAM platforms; Maintain responsibility for standard configuration, user administration, security, workflow, data management and integrations for RSAM application; Aid in translating business requirements into technical requirements; and Serve as subject matter expert in ServiceNow & RSAM applications. Hybrid Work Schedule.

Requires 5 years of experience in a related occupation. Requires experience with: Coding and testing; Enhancing and developing user sites; Executing retrofit projects for applications undergoing major enhancements; Creating project plans, identifying and managing change in project scopes, key dependencies, and potential crises, developing contingency plans, and providing estimations for new projects; Identifying, analyzing, and executing risk mitigation plans; Ensuring delivery of application changes; Establishing version control mechanisms; RSAM (GRC Platform): Platform Administration and configuration, user management, workflow automation, Dashboard reporting and charts; Developing risk management solutions in RSAM aligned with business requirements and supporting existing workflows in both Production and Non-Production Environments; Developing and maintaining applications/projects in healthcare domain; ServiceNow: Administration and configuration, user administration, Security, Workflow, data management, ITSM, Discovery, Self Service Portals, Service Level Agreement (SLAs) setup, Jelly Scripting, MID Server Setup, ACLs including advanced scripting, APIs, Client and Server side scripting, UI Policies, automated testing, UI Actions, Client Scripts, Workflow Editor, Flow Designer, Update Sets, Business Rules, UI Pages, UI Macros, Script Includes, Formatters, ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, activate plugins, build reports, gauges and homepages; Developing REST API based integration between RSAM and ServiceNow; and Using: RSAM (GRC Platform), RSAM Inbound API, Shibboleth, ServiceNow (Administration and configuration), REST API, Postman, WinSCP, HTML, CSS, JavaScript, XML, AngularJS, Microsoft SQL Server, SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS), C#, LDAP, Okta, Splunk and Jira.

Requires a Bachelor’s or foreign equivalent degree in Computer Information Systems, Computer Applications, or a related field

Please copy and paste your resume in the email body (do not send attachments, we cannot open them) and email it to candidates at placementservicesusa.com with reference #0251481 in the subject line.

Thank you.