Operations Specialist III, Onsite

Operations Specialist III, Onsite

Airspace is a tech-enabled freight forwarder that's redefining how the world's most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors. Airspace has been rated one of America's best Startup Employers, listed as one of CNBC's Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m. The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.

Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactiv

Advanced Problem Solving

Ability to independently resolve all escalated issues using provided resources with minimal to no assistance

Ability to assist in resolving team member escalations and questions

Understand Margin vs Total Cost for an order and apply knowledge to additional charge approvals

Expert on all International regulations, Import, and Export requirements

Ability to understand big picture decisions for customers

IE. Choosing one airline because we have a service agreement for faster offloads and minimal service failures over the fastest or cheapest option based on error rate.

Operating the Airspace Platform

Hold and maintain Dangerous Goods Certification. Remain knowledgeable on all Dangerous Goods requirements and adhere to current policy procedures.

Assist in resolving team member inquiries for DG flagged orders

Gain knowledge of additional sector processes

Provide SOP guidance hand in hand with leadership

Uphold team expectations leading by example

Maintaining Balanced Level of Performance

As an OSIII, you will be expected to meet minimum metric requirements and customer service standards. Expectations will increase with each advancement. All expectations will be communicated to you through your direct reporting supervisor.

Requirements

Located in Columbus, Ohio

In office, on site postion

Compensation

Hourly Range: $25-$30/hr

High-quality health, vision, and dental care plan options

401K company contribution program

Professional learning and training reimbursements

Core Values

We are One Team. We believe we all accomplish more when we are working together.

We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.

We are Passionate. We care deeply about our mission and are not afraid to raise the bar.

We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.

We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.