Optimum Source, Inc. a business process outsourcing company located at Ortigas Ctr, Pasig City.
We are currently looking for IT Helpdesk Support for one of our offshore partners.
• Installation, configuration and troubleshoot desktop systems;
• Day-to-day technical configuration support for desktop systems software and hardware;
• Maintains passwords, data integrity and file system security for the desktop environment;
• Track assets and inventory;
• Support for hardware and software procurement;
• Upgrade and maintain OS, Firmware, versions;
• Perform regular maintenance of servers (disk clean ups, fragmentation, performance tuning);
• Root Cause Analysis for the incidents and performance recommendations
• Creation of mailboxes & mail clients;
• Create and maintain user roles & policies (Active Directory);
• Plan & Implementing fixes/patches/service packs/upgrades;
• Perform regular security related checks and guards for severs;
• Provide maintenance support for virtual, Citrix and Windows environment;
• Maintain VSS, backup, file and other servers;
• Take regular backups, troubleshoot backup logs/errors, maintain backup schedules;
• Manage the vendor contracts/licenses for servers. Maintain licensing policy and consistency;
Should have at least 4-years experience in the following skills:
- Active Directory 2008+
- Exchange 2007, 2010+ basic administration
- Proficient with virtual environment basic administration (VMWare/Citrix preferred);
- Storage / SAN experience (EMC preferred);
- Citrix knowledge a plus;
Good communications and interpersonal skills.
Readiness to work in a dynamic and international environment.
Interested applicants may send comprehensive CVs to firstname.lastname@example.org
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