Group Retail Managers

Role Overview

The Group Retail Manager is responsible for overseeing the performance, profitability, and operational excellence of multiple automotive retail dealerships or branches within a defined region. This role drives sales growth, ensures brand compliance, enhances customer satisfaction, and leads dealership management teams to achieve strategic and financial objectives.

Key Responsibilities

1. Sales & Profitability

Develop and implement group-wide sales strategies to achieve revenue and margin targets.

Monitor performance across new vehicles, used vehicles, fleet, finance & insurance (F&I), and aftersales.

Analyze KPIs (units sold, gross profit, penetration rates, market share, etc.) and implement corrective action plans.

Forecast sales volumes and manage inventory levels to optimise stock turn and working capital.

2. Operational Management

Ensure all dealerships operate in line with manufacturer standards and brand guidelines.

Standardize processes across locations to improve efficiency and profitability.

Oversee compliance with legal, financial, and regulatory requirements.

Conduct regular performance reviews and operational audits.

3. Leadership & Team Development

Set performance targets and conduct regular appraisals.

Drive a high-performance culture focused on accountability and results.

Identify talent gaps and implement succession planning.

4. Customer Experience

Ensure consistent delivery of exceptional customer service across all locations.

Monitor CSI (Customer Satisfaction Index) and online reputation metrics.

Implement customer retention and loyalty initiatives.

5. Financial Oversight

Manage group budgets and financial reporting.

Review monthly management accounts and balance sheets.

Ensure cost control and expense management.

Collaborate with finance teams to optimise profitability and ROI.

6. Strategic Planning

Contribute to long-term strategic planning for expansion, acquisitions, or restructuring.

Analyse market trends, competitor activity, and economic factors.

Identify growth opportunities within the region.

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