Information Technologist 3

Schedule: Full-time

The Ohio Department of Taxation is responsible for the administration of individual and business taxes across the state. Guided by our Mission Statement, we are ONE TEAM providing education, innovation, outreach, and exceptional service to our customers through courtesy, accuracy, and responsiveness in each interaction. Taxation is committed to building a strong and skilled workforce. We invest in the development of each employee through comprehensive training, a competitive total compensation package that includes benefits (medical, dental, and vision insurance), tuition reimbursement, health and wellness programs, work-life balance initiatives, and opportunities for career advancement.

The Ohio Department of Taxation is seeking one (1) Information Technologist 3 in the Information Technology Division (CBTS).

This position is for current Taxation employees.

What You’ll do as an Information Technologist 3:

• Primary Technology: ServiceNow Support

• Secondary Technology: Telephony Support

• Handles primary ServiceNow system for incident, requests, changes and ITIL.

• Supports CBTS and other call center telephony services.

• Provides incident management and mentoring of lower-level staff.

To request a reasonable accommodation due to disability for the application or interview process, please contact ADA Coordinator J.D. Hawkins by phone: or by email to: .

A full Position Description will be provided during the interview process.

36 mos. combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) including 12 mos. combined work experience as specified by the agency position description & job posting.

-Or completion of undergraduate core program in computer science or information systems; 12 combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) as specified by the agency position description & job posting.

-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required technical experience. Only those applicants possessing the required technical experience listed in the position description are to be considered for any vacancies posted. The job posting should also only list the required technical experience commensurate with the position in question.

Technical Skills: Information Technology, Service Now Support

Professional Skills: Problem Solving, Teamwork, Strategic Thinking