Client Technologies Specialist (Ref: 18109)

Position: Client Technologies Specialist (Ref: 18109)

Location: Augusta, ME United States, 04333

Salary: $30.72/hr.

Duration: 4 Months 18 Days - Contract

Openings: 1

Deadline: 02/13/2026

Description:

***Local candidates

***Onsite

***Statewide Traveling

We are seeking a CMS Technical Support Specialist who will be providing comprehensive technical support during the implementation of a new case management system. Using written training materials and knowledge bank resources, the CMS Technical Support Specialist will provide on-site support to staff at multiple locations, troubleshoot user difficulties, provide instruction, identify potential system functional limitations for the project management team, and analyze technical ability and training needs of users. The successful candidate will combine technical proficiency with keen interpersonal skills, demonstrating an ability to guide judicial staff through complex technological changes with patience, expertise, and professionalism.

Roles and Responsibilities:

• Provide accurate and complete answers to general use and environment questions in a timely manner

• Serve as the point of contact for technology support and services

• Serve as the point of integration between the business functions of the department and technology

• requirements of the department.

• Provide desktop computer support

• Ensure that all work is documented for future reference.

• Follow quality standards.

• Ensure effective and reliable backups are being performed.

• Proactively address customer needs.

• Communicate accurate and useful status updates.

• Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and

• software

• Investigate user problems, identify their source, determine possible solutions, test and implement solutions

• Ability to work in a team environment.

• Strong communication skills; both written and spoken

• Investigate user problems, identify their source, determine possible solutions, test and implement solutions

Required / Desired Skills

• Ability to lift 50 lbs. Required - 2 Years

• Desktop Support Required - 2 Years

• Ability to follow written and oral instructions. Required - 2 Years

• Strong Customer Service skills Required - 2 Years

• Trouble Shooting with end users Required - 2 Years

• Recent Client Tech support experience Required - 2 Years

• Microsoft Products Required - 2 Years