Title: Call Centre Customer Support Executive

Job Description

We are seeking a dedicated Call Centre Customer Support Executive to handle customer inquiries, resolve issues, and deliver excellent service through inbound and outbound calls. The ideal candidate will be patient, professional, and customer-focused.

Key Responsibilities

Answer incoming customer calls and respond to queries promptly

Resolve customer complaints and provide effective solutions

Maintain accurate records of customer interactions

Follow company policies, scripts, and service standards

Escalate complex issues to the appropriate department

Requirements

High school diploma or equivalent

Strong communication and interpersonal skills

Ability to work in a fast-paced environment

Basic computer knowledge

Previous call centre experience is a plus