Operations Generalist - Southeast Asia

We're looking for a versatile, impact-driven Generalist to join our fast-growing team at Waterlily. This is a high-ownership, high-growth opportunity for someone who thrives in ambiguity, moves fast, and wants to build novel best practices in sales, ops, content, and systems.

You'll be our Swiss-Army knife, jumping from coordinating executive ops one hour, to writing crisp marketing copy the next, to running lightweight outbound campaigns after that. If you've got grit, brains, and range, we'll give you the tools, mentorship, and mission to grow into a startup operator that any company would fight to hire.

We don't care about fancy job titles. We care about people who get important things done fast, even when no one has drawn the map yet.

Location: Remote(Strong preference for teammates in the Philippines, Vietnam, or UTC-3 to UTC+8 Latin-America for easy overlap with U.S. Pacific hours)

About Us

Waterlily uses AI to help families prepare for the largest financial and medical event in their lives, long-term care (LTC). Through comprehensive care planning and optimization, Waterlily is bending Americas multi-trillion dollar LTC cost curve.

Our Team & Culture

We've built a high-performance team culture based on three core principles:

Mission-Driven Excellence

We're deeply committed to transforming how families prepare for long-term care

Every team member genuinely believes in our mission and understands its importance

We prioritize work that drives meaningful impact for our customers and company

Be a Potato: Growth & Resilience

We embrace challenges and adapt quickly like potatoes that grow under any circumstances

We make decisions swiftly while remaining thoughtful and open to iteration

We focus on execution and results rather than just effort

We value team members who show unlimited potential for growth and understanding

Radical Transparency & Support

We practice direct, honest communication while maintaining empathy and respect

Feedback flows freely in all directions from intern to leadership and back

We begin meetings with brief check-ins to understand each other's context

We create safe spaces for vulnerability and authentic collaboration

We maintain high standards while supporting each other's growth and wellbeing

Our Founding Team

You'll be working closely with our founding team:

Lily Vittayarukskul, CEO

Patented inventor. Started college at 14, worked at NASA by 16, and led product and engineering at IoT medical startups before founding Waterlily.

Evan Ehrenberg, COO

Forbes 30 Under 30. Started college at 11, attended UC Berkeley and MIT, and later founded and sold a clinical trials SaaS platform before joining Waterlily.

Tim Chung, Founding Engineer & Data Scientist

Holds a Masters in Computer Science from UPenn and is completing a Data Science Masters at Georgia Tech. Background in machine learning, full-stack engineering, and startup teams.

How We Work

We optimize for remote-first collaboration while maintaining high productivity

We emphasize contextual decision-making and practical solutions

We prioritize deep work and focused execution over unnecessary meetings

We consistently validate that we're working on the highest-impact initiatives

We maintain a healthy, growth-oriented mindset while pushing for exceptional results

About You

We're still under 30 people. Every new teammate moves the needle. You'll be our Swiss-Army knife, jumping from executive assistant work to sales outreach to polishing product-launch copy. Your superpower: getting important things done fast, even without a roadmap.

What You'll Likely Do (Week to Week)

Executive Ops

Manage CEO calendars and travel

Prep meeting briefs and handle loose ends

Sales Support / SDR

Research and qualify B2B leads

Draft personalized outreach and keep HubSpot organized

Content & Comms

Write LinkedIn posts, one-pagers, and FAQs

Recruiting Coordination

Post job roles, screen résumés, and schedule interviews

Process Scrappiness

Automate tasks via tools like Zapier or ChatGPT

Data Digs

Pull and analyze reports using Sheets, Notion, etc.

No two weeks look exactly the same, expect to juggle 3-4 of these lanes at any time.

You'll Excel Here If You...

Thrive in ambiguity and fast-changing environments

Write and speak excellent English

Learn new tools and topics quickly

Care about measurable results

Are comfortable with no-code/low-code tools

Can overlap 4-5 hours with Pacific Time

Have 2-5 years of experience wearing many hats

Nice-to-Haves

Experience working with U.S. clients or fintech/insurtech

Familiarity with Figma or Canva

Used LLMs to assist with writing or research

What You'll Get

USD-denominated salary + performance bonuses

Access to founders and full ownership of your work

Rapid skills growth across operations, GTM, and content

A mission-driven team thats changing lives

Full remote flexibility no commuting ever

How We Hire

Quick application (resume + short cover note)

15-25 min intro video (prompt provided)

2-3 mini project tasks based on your strengths

Team interviews (Justin, then Evan & Lily)

Reference check & offer

Whole process typically 2 weeks

Apply

Email your resume and a short note about why this role excites you to:

Use the subject line:

Generalist [Your Name]

Equal Opportunity Employer

Waterlily is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, veteran status, or disability status.

Required Skills:

• Running

• FinTech

• Briefs

• Resume

• Religion

• Calendars

• Operations

• Collaboration

• Figma

• Transparency

• Canva

• HubSpot

• Video

• Recruiting

• Ownership

• Salary

• Data Science

• Decision-Making

• Excel

• Travel

• Campaigns

• Machine Learning

• LinkedIn

• Optimization

• Writing

• Computer Science

• Research

• Email

• Planning

• Engineering

• Marketing

• English

• Leadership

• Science

• Sales

• Communication