Robotics Fleet Operations Technician

At Robot.com, we automate businesses to achieve peak efficiency and productivity, freeing human time for higher-level tasks. We believe the future is powered by clean and effective technology, and we're committed to offering low or no-cost delivery services for everyone.

We are a dynamic, fast-paced organization that values collaboration, creativity, and innovation - and we're excited to welcome the next generation of tech talent to our team.

About the Role

As a Robotics Fleet Operations Technician, you'll be responsible for ensuring our robot fleet operates at peak performance and reliability. This role combines technical expertise, operational coordination, and process design to maintain a fleet availability rate above 95% and ensure seamless deployments across our sites.

Key Responsibilities

Operational & Coordination

Act as the on-site operations point of contact for stakeholders, ensuring smooth daily performance.

Plan, coordinate, and monitor robot deployments, redeployments, and recoveries.

Design workflows for systematic maintenance and visual inspections.

Ensure operational goals and KPIs are consistently met (fleet uptime >95%, SLA compliance, service quality).

Support cross-functional initiatives in growth, marketing, and client engagement.

Develop SOPs for process improvement and documentation consistency.

Prepare and present performance reports, OKRs, and site performance dashboards.Maintenance & Technical

Guarantee fleet uptime above 95% through proactive maintenance and resource planning.

Design and implement workflows for systematic visual inspections and deployments.

Coordinate robot deployment, redeployment, and recovery as required.

Provide on-site guidance and act as a technical consultant for operations and field teams.

Lead preventive and corrective maintenance plans to ensure robots remain fully functional and visually optimal.

Maintain detailed logs of all interventions, updates, and replacements.

Manage spare parts and tool inventory efficiently.

Execute hardware and software updates and field testing.

Monitor connectivity (SIM cards, data plans, network performance).

Collaborate with technical teams to diagnose and resolve recurring issues.

Drive initiatives to improve maintenance processes and reduce downtime.Team & Compliance

Act as a technical consultant and mentor for on-site team members and interns.

Conduct weekly operational reviews, share insights, and coordinate improvement actions.

Support training programs for local coordinators and technical teams.

Promote a culture of safety, collaboration, and accountability.Qualifications

Education: Degree in Mechatronics, Electrical, Electronic, or Biomedical Engineering (or equivalent technical background).

Experience: Prior experience in robotics, maintenance coordination, or fleet operations preferred.

Skills:

Strong technical and diagnostic skills

Excellent communication and coordination abilities

Solution-oriented and proactive mindset

Resilience and adaptability in dynamic environments

Language: Native English

Travel: Must hold or be able to obtain a U.S. VISAWhat We Offer

Monthly compensation

Round-trip flights from your home country to assigned sites

Groceries or meal allowance during travels

Travel insurance

Access to Platzi courses to continue your professional development

Department Robot.com Locations United States