Service Engineer - Childress, TX / Iris

Job Posting Title: Service Engineer – AI Data Center

Job ID: 26-00427

Location: Childress, TX

Duration: 09 months on W2 contract

Client Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required—strong data center and server fundamentals are what matter most.

What You’ll Do

Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime

Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates

Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate

Support both reactive and preventive maintenance following established procedures

Collaborate with internal teams and customers during service events to ensure clear communication and resolution

Document work performed and contribute to shared knowledge and best practices

Participate in on-call rotations and support extended coverage when needed

What You Bring

Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment

Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)

Familiarity with Linux or similar operating systems

Strong troubleshooting and problem-solving abilities

Comfortable working independently on-site and communicating clearly with customers

Willingness to learn and support emerging technologies, including AI platforms

Qualifications:

3–5+ years of experience in technical support, field service, or data center roles

Associate or Bachelor’s degree in IT or related field (or equivalent experience)

Dell or other vendor certifications are a plus, but not required

Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules.

Contact:

Raghu: URL: