Logistics Customer Support Executive

Key Responsibilities

Manage National Accounts, handling complex customer inquiries and building long term relationships.

Identify and assess customer needs to ensure high satisfaction and retention.

Answer questions, correct errors, generate leads, assist with pricing, and recommend process improvements.

Promote and sell Crowley’s service offerings as part of customer interaction.

Prepare and analyze reports to better support customer requirements.

Handle complaints and provide appropriate solutions within established guidelines.

Support onboarding of customers into Crowley Online Services.

Prepare KPIs and coordinate corrective actions when needed.

Meet deadlines in a fast paced environment.

Experience

2–3 years of customer interface experience in the transportation or logistics industry.

Technical Skills

Proficient in Microsoft Office (Word, Outlook, Excel, SharePoint).

Experienced with internal systems such as CRM, CICS, Crowley Online Services, EZ Tariff, CLI IES, AR, and Credit/Collections tools.

Other Requirements

Bilingual English/Spanish may be required.

Ability to travel extensively and work extended hours, including weekends.

Must follow all safety and health guidelines.

Competencies

Strong verbal and written communication skills.

Ability to build and maintain strong internal/external relationships.

Ability to evaluate processes and suggest improvements.

Team oriented with project coordination capabilities.

Ability to identify trends and anticipate organizational impact.

Knowledge of change management principles.

Schedule: Full-time

Shift: Day Job

Travel: No