Routing & Dispatch Coordinator

About RRFB

Great Job! Great Benefits! Family Friendly work environment! Help your neighbors who are struggling! If this sounds like something you want, this job is for you!

Excellent Benefits - medical, dental, vision, 403b (Most employees pay less than $40 per paycheck for medical coverage)

Amazing Time-Off - 13 paid holidays each year + 15 PTO Days each year + 2 Personal Days each year

Leave work every day knowing that you've helped your community

We will only consider resumes that show details about your work experience, not just employer and dates. We are also willing to train new employees.

Description

Title: Routing & Dispatch Coordinator

FLSA Status: Full-Time Hourly Position

Pay: Varies, Depending on Experience

Reports to: Director of Transportation

Position Description: Under the supervision of the Director of Transportation, this position is primarily responsible for transportation routing and providing support to drivers, conducting driver and vehicle audits, enforcing safety policies and procedures, maintaining DOT compliance, and providing excellent customer service to all partner agencies, donors, and the public.

Primary Responsibilities

Logistics

Creates efficient daily routes for Albuquerque and Las Cruces drivers both in and out of state using Omnitracs software

Coordinates scheduling of temporary drivers due to vacancy, vacation, and capacity restrictions

Maintains the scheduling and changes to partner delivery appointments and new partner deliveries along with donor pickups and changes

Ensures adherence to routing structures, departure times, and equipment assignments, and provides reporting on metrics

Manages tractor and trailer locations and service status using Trello and Smartsheets or other software for Roadrunner and external partners

Assists in managing time throughout the week by controlling drivers time usage

Customer Service

Focuses on donor, agency, and vendor expectations, and solves problems while maintaining a high level of patience and professionalism

Provides effective resolution to customer issues in a professional manner

Responds to internal and external stakeholder inquiries in a timely and efficient manner

Communication

Regularly communicates issues and successes with managers and drivers

Provides immediate report to Manager any information obtained from daily routes concerning customer complaints, concerns, potential safety issues, route deviations and other relevant information

Communicates out of time window deliveries/pickups to agencies, vendors, and donors

Completes daily pass down to transportation team

Works with the Community Initiatives team to ensure partner appointments are utilized effectively

Safety

Assists Director of Transportation with accident prevention program to ensure all reasonable actions are taken to prevent accidents or injuries and to ensure safety

Assists the management team in investigating all accidents, customer complaints and transportation delays, and helps to develop steps for prevention

Performs random ride-alongs with drivers

Conducts random equipment inspections on trailers, tractors, pallet jacks, etc.

Assists Director of Transportation in organizing and conducting drivers meetings

Compliance

When routing, ensures compliance with all applicable federal and state transportation laws

Maintains physical transportation records and truck files, such as accident reports and maintenance records

Tracks Mileage and fuel usage for IFTA and Internal usage

Adheres to Hours of service and other DOT compliance regs when routing

Schedules driving test for newly hired drivers to determine skill level

Ensures drivers are trained on required phone and ELD equipment and logged into routes using ELD devices; routinely monitors usage

Supervisory Responsibilities

May oversee an intern or temporary employees as assigned

Performs all other duties as assigned

Qualifications

One year of customer service experience

Must be available to meet the demands of the department which may be subject to occasional evenings and weekends

Excellent customer service and communication skills are critical

Proficient using Microsoft Office and basic use of a desktop PC

Clean driving record

Preferred Qualifications

High school diploma or general education degree (GED)

Logistics experience preferably in a warehouse, retail, wholesale, or food service setting or prior food bank experience

Basic knowledge of DOT laws governing hours of service for CDL drivers

Class A CDL or

At least one year using truck routing software

At least one year of experience monitoring a team

Experience using heavy equipment such as forklift, pallet jack, riding jack

Employment Requirements

Negative Pre-employment Drug Screen

Successful Background Clearance

Successful Completion of Forklift Training provided by RRFB

Physical Environment

Both office and warehouse environments

Occasional use of heavy equipment such as forklift, pallet jack, riding jack

May be exposed to cold / freezing temperatures

May occasionally lift and/or move up to 100 lbs.

May occasionally pull in excess of 1000 lbs. with a pallet jack

Must be able to load and unload items into and out of truck

Occasionally exposed to moving mechanical parts

The noise level in the work environment is usually loud

Disclaimer

This position description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give assignments.

This role description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties.All Key Result areas are essential job functions and requirements.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Roadrunner Food Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or veteran status.

Roadrunner Food Bank participates in the E-Verify program. #J-18808-Ljbffr