Production Support

Hi Saravanan,

Please see the below requirement.

Position Title: Sr. Production Support Engineer/Developer (java Developer + extensive work on production support)

Mclean, VA

Hybrid, 3 Days onsite

PR Range: $80/hr. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Skill :

Production Support

contact center (Contact Center Application Using - NICE CX) alternative application also work.

Development background - Java/python.

Troubleshooting/debugging

Testing

Plus :

Product Support expiring in networking project.

This is not a developer role, this is a 100% production Support position.

Application Support

Support core applications, including providing fixes to production defects and making enhancements

Understand NICE CX one solution and assist in troubleshooting audio/network related issues

Quickly evaluate defects, investigate causes and come up with solutions to address defects

Provide production support and providing clear communication to on the resolution of incidents

Support initiatives which involve network troubleshooting and

Software Development

Develop, modify, and design software based on requirements/design specifications

Help define business and user needs and processes; identify solutions, work with project team/sponsors in identifying best solution

Participate in requirements analysis; help design applications based on system requirements; promote top code quality and solve meaningful issues related to performance tuning and scalability

Build enhancements within existing applications to optimize efficiency

Support implementation of software application changes with aggressive deployment timelines.

Qualifications:

Undergraduate degree in Computer Science, Computer Engineering or related field

Experience in a Contact center solution (NICE Cx One)

4-5 years of experience with coding practices and languages (such as Java, C/C++,Javascript, web development )

Knowledge of Agile software development project methodologies preferred

Demonstrated analytical ability and problem-solving skills

Excellent verbal and written communication

Organized, ability to meet deadlines, work independently, manage multiple priorities

Keys to Success in this Role:

Ability to work effectively and productively in a team or independently

Technology-first mindset, outstanding analytical skills and drive for innovation

Willingness to try new things, spot opportunity and learn fast!