Data-Driven Business Analyst

Position Summary

Relativity's Problem Management team is looking for a Data-Driven Business Analyst who is passionate about utilizing data analytics to reveal trends in quality, client workflows, product performance, and operational efficiency. Your analytical insights will be instrumental in enhancing customer experience, driving operational excellence, and shaping product strategy. Join us in a dynamic environment where DevOps, cloud computing, big data, and AI converge.

Key Responsibilities

Analyze multi-dimensional data to uncover trends, identify root causes, and provide actionable insights.

Develop dashboards, reports, and data models to support investigations and foster data-driven decision-making.

Collaborate with product, engineering, and service delivery teams to identify opportunities for process optimization and product enhancements.

Advocate for and implement modern automation tools and best practices.

Balance research, customer input, stakeholder requirements, and deadlines to deliver scalable and effective solutions.

Utilize knowledge of Agile methodologies, Software Development Life Cycle (SDLC), Continuous Integration/Continuous Deployment (CI/CD), and RelativityOne infrastructure to guide analysis and recommendations.

Minimum Qualifications

Experience in a technology-focused role, particularly in data-centric positions.

Exceptional communication, presentation, and collaboration skills across different functions.

Strong problem-solving abilities and analytical thinking.

Proficient in database design, data architecture, data mining, and data visualization techniques.

Solid experience with SQL, SDLC concepts, and/or software testing practices.

Ability to explain technical insights clearly to non-technical stakeholders.

Preferred Qualifications

BS/BA in Computer Science, Engineering, Information Systems, Business IT, or a related field.

Certification as a Microsoft Certified Solutions Expert (MCSE) or an equivalent in analytics/data.

4+ years of relevant experience in a similar role.

Hands-on experience with CI/CD tools and deployment processes.

Familiarity with Tableau, Jira, and Salesforce.

Ability to scale tools and processes across large organizations successfully.

Experience with cloud platforms, distributed systems, and large SQL environments.

Understanding of .NET (C#), Microsoft SQL Server, Microsoft Azure, and Kubernetes technologies.

Relativity is dedicated to fair and equitable compensation practices.

This position offers a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is $82,000 to $122,000. Final salaries will be determined by factors such as your experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range is uncommon to allow for future salary growth.

Desired Skills:

Customer Service

Information Technology (IT) Services

IT Service Management (ITSM)

Process Improvements

Project Management

Risk Management

Service Level Agreements (SLA)

Service Management

Vendor Management